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<DIV><FONT face=Tahoma size=2><SPAN class=613150512-13012003>Does rt support
custom fields? I would like to create a custom field that holds the customers
"maintenance number" </SPAN></FONT><FONT face=Tahoma size=2><SPAN
class=613150512-13012003>(my RT installation is intended for customer support
calls mostly). Also, I have come across the term "SelfService" while browsing
the archives and docs, I am looking for a way to allow the users to view
theirs open tickets (restricted view obviously) through the web, comment on them
through the web etc..</SPAN></FONT></DIV>
<DIV><FONT face=Tahoma size=2><SPAN
class=613150512-13012003></SPAN></FONT> </DIV>
<DIV><FONT face=Tahoma size=2><SPAN class=613150512-13012003>Any **pointers
(please excuse an old C programmer on a Perl oriented list) will be
appreciated.</SPAN></FONT></DIV>
<DIV><FONT face=Tahoma size=2><SPAN
class=613150512-13012003></SPAN></FONT> </DIV>
<DIV><FONT face=Tahoma size=2><SPAN
class=613150512-13012003></SPAN></FONT> </DIV>
<DIV><FONT face=Tahoma size=2><SPAN
class=613150512-13012003></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2>Best Regards,</FONT></DIV>
<DIV><FONT face=Arial size=2>Ron Gidron.</FONT></DIV>
<DIV><FONT face=Arial size=2>Customer Support Manager - SHUNRA Ltd.</FONT></DIV>
<DIV><FONT face=Arial size=2><A
href="mailto:ron.gidron@shunra.com">ron.gidron@shunra.com</A></FONT></DIV>
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