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<DIV><FONT face=Tahoma size=2><SPAN class=096220010-03022003>We are using RT to
manage a queue of customer support related issues, </SPAN></FONT></DIV>
<DIV><FONT face=Tahoma size=2><SPAN class=096220010-03022003>There are still a
couple of requirements that we could not meet using the RT web interface
for configurations...</SPAN></FONT></DIV>
<DIV><FONT face=Tahoma size=2><SPAN class=096220010-03022003>(So I am hoping
that now the fun can begin, a little bit of mason is no problem so any
pointers to examples will be very welcome)</SPAN></FONT></DIV>
<DIV><FONT face=Tahoma size=2><SPAN class=096220010-03022003></SPAN></FONT><FONT
face=Tahoma size=2><SPAN class=096220010-03022003>Is there any documentation on
how to add a custom field that is not a keyword to a specific
</SPAN></FONT><FONT face=Tahoma size=2><SPAN class=096220010-03022003>queue ?
</SPAN></FONT></DIV>
<DIV><FONT face=Tahoma size=2><SPAN class=096220010-03022003>Can I add a free
text field into the keyword selections?</SPAN></FONT></DIV>
<DIV><FONT face=Tahoma size=2><SPAN class=096220010-03022003>Is there a
comfortable way to add a date selection keyword?</SPAN></FONT></DIV>
<DIV><FONT face=Tahoma size=2><SPAN
class=096220010-03022003></SPAN></FONT> </DIV>
<DIV><FONT face=Tahoma size=2><SPAN
class=096220010-03022003></SPAN></FONT> </DIV>
<DIV><FONT face=Tahoma size=2><SPAN
class=096220010-03022003>Thanks,</SPAN></FONT></DIV>
<DIV><FONT face=Tahoma size=2><SPAN
class=096220010-03022003>Ron.</SPAN></FONT></DIV>
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