<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=windows-1255">
<META content="MSHTML 6.00.2600.0" name=GENERATOR></HEAD>
<BODY>
<DIV>
<DIV><FONT face=Tahoma size=2><SPAN class=096220010-03022003>We <SPAN
class=795232312-05022003>(Shunra Ltd.) </SPAN>are using RT to manage a queue of
customer support related issues, </SPAN></FONT></DIV>
<DIV><FONT face=Tahoma size=2><SPAN class=096220010-03022003>There are still a
couple of requirements that we could not meet using the RT web interface
for configurations...</SPAN></FONT></DIV>
<DIV><FONT face=Tahoma size=2><SPAN class=096220010-03022003>(So I am hoping
that now the fun can begin, a little bit of mason is no problem so any
pointers to examples will be very welcome)</SPAN></FONT></DIV>
<DIV><SPAN class=096220010-03022003></SPAN><FONT face=Tahoma><FONT size=2><SPAN
class=096220010-03022003>Is there any documentation on how to add a custom field
that is not a keyword to a specific </SPAN><SPAN class=096220010-03022003>queue
? </SPAN></FONT></FONT></DIV>
<DIV><FONT face=Tahoma size=2><SPAN class=096220010-03022003>Can I add a free
text field into the keyword selections?</SPAN></FONT></DIV>
<DIV><FONT face=Tahoma size=2><SPAN class=096220010-03022003>Is there a
comfortable way to add a date selection keyword?</SPAN></FONT></DIV>
<DIV><FONT face=Tahoma size=2><SPAN
class=096220010-03022003></SPAN></FONT> </DIV>
<DIV><FONT face=Tahoma size=2><SPAN
class=096220010-03022003></SPAN></FONT> </DIV>
<DIV><FONT face=Tahoma size=2><SPAN
class=096220010-03022003>Thanks,</SPAN></FONT></DIV>
<DIV><FONT face=Tahoma size=2><SPAN
class=096220010-03022003>Ron.</SPAN></FONT></DIV></DIV></BODY></HTML>