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<DIV><FONT face=Tahoma size=2><SPAN class=204311908-10032003>Is there a visual
way for an engineer using RT to distinguish between tickets that have been
replied to by the customer.</SPAN></FONT></DIV>
<DIV><FONT face=Tahoma size=2><SPAN class=204311908-10032003>I am looking for a
visual way rather then an email notification from RT.</SPAN></FONT></DIV>
<DIV><FONT face=Tahoma size=2><SPAN class=204311908-10032003>(would be nice to
see a little '**' preceding each such ticket for example)</SPAN></FONT></DIV>
<DIV><FONT face=Tahoma size=2><SPAN
class=204311908-10032003></SPAN></FONT> </DIV>
<DIV><FONT face=Tahoma size=2><SPAN class=204311908-10032003>Tips? Suggestions?
</SPAN></FONT></DIV>
<DIV><FONT face=Tahoma size=2><SPAN
class=204311908-10032003></SPAN></FONT> </DIV>
<DIV><FONT face=Tahoma size=2><SPAN class=204311908-10032003>BTW - we have both
RT2 running and RT3 tested we are targeting the production based on RT3, Love
it!!</SPAN></FONT></DIV>
<DIV><FONT face=Tahoma size=2><SPAN
class=204311908-10032003></SPAN></FONT> </DIV>
<DIV><FONT face=Tahoma size=2><SPAN
class=204311908-10032003>Thanks</SPAN></FONT></DIV>
<DIV><FONT face=Tahoma size=2><SPAN
class=204311908-10032003>Ron</SPAN></FONT></DIV></BODY></HTML>