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<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=865180410-25032003>I
think that somebody said here that to correct this you need to give the
unprivilidged group permission to create ticket.</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=865180410-25032003></SPAN></FONT> </DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=865180410-25032003>If
somebody is using EXCHANGE as the main mail repository I'll be happy to hear how
you forward mail that comes to <A href="mailto:x@example.com">x@example.com</A>
to <A href="mailto:x@rt.example.com">x@rt.example.com</A>.</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=865180410-25032003></SPAN></FONT> </DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=865180410-25032003>thanks!</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=865180410-25032003>/Shmulik.</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=865180410-25032003></SPAN></FONT> </DIV>
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> Phillip Jackson
[mailto:pjackson@arterystudio.com]<BR><B>Sent:</B> Mon, March 24, 2003 10:47
PM<BR><B>To:</B> rt-users@lists.fsck.com<BR><B>Subject:</B> [rt-users]
Permissions<BR><BR></FONT></DIV>
<DIV><FONT face=Arial size=2>Alright - one last question for you guys to get me
'off the ground,' so to speak. I do appriciate the help and am sure your
sick of me...</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>I successfully installed RT3 (easy as pie) on
RedHat 7.3. I am using 'sendmail' and have created a symlink to the
/etc/smrsh/ directory. Created the aliases, etc, etc. While I can
create a ticket in rt and an outbound message is sent to the requestor, I cannot
send requests in via E-Mail. I get an error back stating ['Subject: Ticket
creation failed, Body: No permission to create tickets in the queue
'General'.]</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>SO, I assume things are talking correctly a
permission needs to be setup somewhere to allow 'all mail' sent to <A
href="mailto:'rt@fusion...'">'rt@fusion...'</A> to process. How do I do
this? I noted you need to make an adjustment to the ACL, however I cannot
find this.</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Regards,</FONT></DIV>
<DIV><FONT face=Arial size=2>Phillip</FONT></DIV></BODY></HTML>