<html>
<body>
<br>
I've installed RT3.0 (Release version) with Apache 2 and mod_perl 2.0 on
a Red Hat 8 box. RT3.0 seems to work very well, although I had some
problems getting it to work. Here is a description of the
problems:<br><br>
1. "[warning]: [Mason] Cannot resolve file to component:
/var/www/error/HTTP_FORBIDDEN.html.var (is file outside component
root?)"<br><br>
RT3 was installed in /usr/local/rt3, but Apache's home directory is
/var/www. When error messages have to be issued, RT can't find the
/var/www/error directory because mason says it's not within the scope of
ComponentRoot. I solved this by linking the error directory to
/usr/local/rt3/share/html/error, and copying the Apache options for that
directory into RT's virtual host configuration. Even then, the
error pages do appear, but all languages at once, instead of just the
current language.<br><br>
<br>
2. "Directory index forbidden by rule:
/usr/local/rt3/share/html/"<br><br>
The directory addresses (i.e. urls ending in /), where we expect Apache
to go to the index.html file, did not work. No matter what options I set,
Apache either gives "directory display not permitted" or it
does a directory display, which in neither case is the right thing. I
finally solved the problem by putting a redirect into the virtual host
config, like this:<br><br>
RedirectMatch permanent (.*)/$
<a href="http://myaddress.com$1/index.html" eudora="autourl">http://myaddress.com$1/index.html</a><br><br>
I don't know why this happens, but I've seen other mentions of this kind
of problem. In any case, the redirect fix works ok. <br><br>
3. RT's localization works quite well, at least so far. This was one of
my reasons for wanting to switch to 3.0. I haven't been able to figure
out approvals yet, but that's another feature that looks like a good
thing to me. <br><br>
4. I've integrated the RTFM beta with RT, and there, there are a few
problems:<br><br>
- If I go to RTFM from the main menu, the RT menu items disappear, and
I'm only in RTFM. This makes it hard to get back to RT. I don't really
yet understand fully how to use RTFM, so this may be not a problem.
<br>
- If I've switched languages, RT is in the expected language, but there
seems to be no localization for RTFM, so its messages come out in english
(except for the occasional message that's identical to an RT message -
those get translated). <br><br>
If anyone has any ideas or comments, please...<br><br>
Mike<br>
<x-sigsep><p></x-sigsep>
________________________________________________________<br>
Mike
Schmidt
Systèmes Scientifiques SEPIA/Intello<br>
President
SEPIA Scientific Systems/Intello<br>
Tel:
450-358-2266
100 Richelieu, suite 2000 <br>
Fax:
450-358-2267
Saint-Jean-sur-Richelieu<br>
e-mail: mike@sepia.com Québec,
Canada J3B 6X3<br>
cell: 514-835-9497<br>
<a href="http://www.sepia.com /" eudora="autourl">http://www.sepia.com
</a>
<a href="http://www.intello.com/" eudora="autourl">http://www.intello.com</a>
<br><br>
**************************************************************************** <br>
This email message is for the sole use of the intended recipient(s)<br>
and may contain confidential and privileged information. <br>
Any unauthorized review, use, disclosure or distribution is prohibited.<br>
If you are not the intended recipient, please contact the sender by <br>
reply email and destroy all copies of the original message.<br>
To reply to our email administrator directly, select the following <br>
<<a href="mailto:postmaster@sepia.com" eudora="autourl"><font color="#0000FF"><u>mailto:postmaster@sepia.com</a></u></font>> <br>
**************************************************************************** </body>
</html>