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<TITLE>Rt2-to-rt3 v1.7 Migration woes</TITLE>
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<P><FONT SIZE=2 FACE="Arial">Hi. I've searched around and haven't found a similar problem. I am trying to migrate a 5k ticket database to rt3. The users import without error, but when it gets to the groups it generates the following error 3 times:</FONT></P>
<P><FONT SIZE=2 FACE="Arial">Importing groups</FONT>
<BR><FONT SIZE=2 FACE="Arial">[Wed Apr 9 11:03:19 2003] [warning]: Use of uninitialized value in join or string at (eval 1431) line 2.</FONT>
<BR><FONT SIZE=2 FACE="Arial"> (/opt/rt3/lib/RT.pm:220)</FONT>
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<P><FONT SIZE=2 FACE="Arial">It then goes on to import tickets with errors stating the ticket owner has no rights for the queue:</FONT>
</P>
<P><FONT SIZE=2 FACE="Arial">Importing tickets</FONT>
<BR><FONT SIZE=2 FACE="Arial">...[Wed Apr 9 10:42:49 2003] [warning]: User ssingh(270) was proposed as a ticket owner but has no rights to own tickets in HelpDesk (/opt/rt3/lib/RT/Ticket_Overlay.pm:431)</FONT></P>
<P><FONT SIZE=2 FACE="Arial">Here's my group section of the metadata:</FONT>
</P>
<P><FONT SIZE=2 FACE="Arial">'Group' => [</FONT>
<BR><FONT SIZE=2 FACE="Arial"> {</FONT>
<BR><FONT SIZE=2 FACE="Arial"> 'id' => '7',</FONT>
<BR><FONT SIZE=2 FACE="Arial"> 'Name' => 'ACT-Users',</FONT>
<BR><FONT SIZE=2 FACE="Arial"> 'Member' => [</FONT>
<BR><FONT SIZE=2 FACE="Arial"> '10',</FONT>
<BR><FONT SIZE=2 FACE="Arial"> '11',</FONT>
<BR><FONT SIZE=2 FACE="Arial"> '12',</FONT>
<BR><FONT SIZE=2 FACE="Arial"> '13',</FONT>
<BR><FONT SIZE=2 FACE="Arial"> '14',</FONT>
<BR><FONT SIZE=2 FACE="Arial"> '15',</FONT>
<BR><FONT SIZE=2 FACE="Arial"> '16',</FONT>
<BR><FONT SIZE=2 FACE="Arial"> '17'</FONT>
<BR><FONT SIZE=2 FACE="Arial"> ]</FONT>
<BR><FONT SIZE=2 FACE="Arial"> },</FONT>
<BR><FONT SIZE=2 FACE="Arial"> {</FONT>
<BR><FONT SIZE=2 FACE="Arial"> 'id' => '10',</FONT>
<BR><FONT SIZE=2 FACE="Arial"> 'Name' => 'DBA',</FONT>
<BR><FONT SIZE=2 FACE="Arial"> 'Member' => [</FONT>
<BR><FONT SIZE=2 FACE="Arial"> '25',</FONT>
<BR><FONT SIZE=2 FACE="Arial"> '33'</FONT>
<BR><FONT SIZE=2 FACE="Arial"> ]</FONT>
<BR><FONT SIZE=2 FACE="Arial"> },</FONT>
<BR><FONT SIZE=2 FACE="Arial"> {</FONT>
<BR><FONT SIZE=2 FACE="Arial"> 'id' => '9',</FONT>
<BR><FONT SIZE=2 FACE="Arial"> 'Name' => 'Internal Infrast',</FONT>
<BR><FONT SIZE=2 FACE="Arial"> 'Member' => [</FONT>
<BR><FONT SIZE=2 FACE="Arial"> '10',</FONT>
<BR><FONT SIZE=2 FACE="Arial"> '11',</FONT>
<BR><FONT SIZE=2 FACE="Arial"> '25',</FONT>
<BR><FONT SIZE=2 FACE="Arial"> '30',</FONT>
<BR><FONT SIZE=2 FACE="Arial"> '129'</FONT>
<BR><FONT SIZE=2 FACE="Arial"> ]</FONT>
<BR><FONT SIZE=2 FACE="Arial"> },</FONT>
<BR><FONT SIZE=2 FACE="Arial"> {</FONT>
<BR><FONT SIZE=2 FACE="Arial"> 'id' => '8',</FONT>
<BR><FONT SIZE=2 FACE="Arial"> 'Name' => 'Level_2_Techs',</FONT>
<BR><FONT SIZE=2 FACE="Arial"> 'Member' => [</FONT>
<BR><FONT SIZE=2 FACE="Arial"> '10',</FONT>
<BR><FONT SIZE=2 FACE="Arial"> '11',</FONT>
<BR><FONT SIZE=2 FACE="Arial"> '12',</FONT>
<BR><FONT SIZE=2 FACE="Arial"> '13'</FONT>
<BR><FONT SIZE=2 FACE="Arial"> ]</FONT>
<BR><FONT SIZE=2 FACE="Arial"> },</FONT>
<BR><FONT SIZE=2 FACE="Arial"> {</FONT>
<BR><FONT SIZE=2 FACE="Arial"> 'id' => '12',</FONT>
<BR><FONT SIZE=2 FACE="Arial"> 'Name' => 'Perf',</FONT>
<BR><FONT SIZE=2 FACE="Arial"> 'Member' => [</FONT>
<BR><FONT SIZE=2 FACE="Arial"> '13'</FONT>
<BR><FONT SIZE=2 FACE="Arial"> ]</FONT>
<BR><FONT SIZE=2 FACE="Arial"> },</FONT>
<BR><FONT SIZE=2 FACE="Arial"> {</FONT>
<BR><FONT SIZE=2 FACE="Arial"> 'id' => '6',</FONT>
<BR><FONT SIZE=2 FACE="Arial"> 'Name' => 'Prod_Infra',</FONT>
<BR><FONT SIZE=2 FACE="Arial"> 'Member' => [</FONT>
<BR><FONT SIZE=2 FACE="Arial"> '4'</FONT>
<BR><FONT SIZE=2 FACE="Arial"> ]</FONT>
<BR><FONT SIZE=2 FACE="Arial"> },</FONT>
<BR><FONT SIZE=2 FACE="Arial"> {</FONT>
<BR><FONT SIZE=2 FACE="Arial"> 'id' => '11',</FONT>
<BR><FONT SIZE=2 FACE="Arial"> 'Name' => 'Security',</FONT>
<BR><FONT SIZE=2 FACE="Arial"> 'Member' => [</FONT>
<BR><FONT SIZE=2 FACE="Arial"> '11'</FONT>
<BR><FONT SIZE=2 FACE="Arial"> ]</FONT>
<BR><FONT SIZE=2 FACE="Arial"> }</FONT>
<BR><FONT SIZE=2 FACE="Arial"> ],</FONT>
</P>
<P><FONT SIZE=2 FACE="Arial">Thanks for all your help.</FONT>
</P>
<P><FONT SIZE=2 FACE="Arial">-Eric</FONT>
</P>
<P><FONT FACE="Tahoma">Eric Mandel</FONT>
</P>
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