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<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:EN-GB'>Hi, <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:EN-GB'>I'm
running with RT3.0 and I want that anybody send an email to a specific address,
it's automatically add in RT.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:EN-GB'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:EN-GB'>So <span
class=SpellE>i've</span> set the <span class=SpellE>RT_SiteConfig.pm</span>
with this value:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:EN-GB'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:EN-GB'>"<span
class=GramE>Set(</span>$<span class=SpellE>SenderMustExistInExternalDatabase</span>
, 0);"<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=3 color=black
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt;color:black;
mso-ansi-language:EN-GB'>Set(</span></font></span><font color=black><span
lang=EN-GB style='color:black;mso-ansi-language:EN-GB'>$<span class=SpellE>LookupSenderInExternalDatabase</span>,
0);<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:EN-GB'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:EN-GB'>After <span
class=SpellE>i</span> Stop & Start Apache and when <span class=SpellE>i</span>
sent an email, I've an error message appear in Apache <span class=GramE>log
:</span><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:EN-GB'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:EN-GB'>"RT
could not load a valid user, and <span class=SpellE>RT's</span> configuration
does not allow for the creation of a new user for your email.<span
style='mso-spacerun:yes'> </span>(/data/projekt/lib/RT/Interface/Email.pm:483<span
class=GramE>)"</span><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:EN-GB'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-GB
style='font-size:12.0pt;mso-ansi-language:EN-GB'>What's wrong in my <span
class=GramE>conf ??</span><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-GB
style='font-size:12.0pt;mso-ansi-language:EN-GB'>What must I do to authorize
all mail in to beginning a <span class=GramE>tickets ?</span><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-GB
style='font-size:12.0pt;mso-ansi-language:EN-GB'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-GB
style='font-size:12.0pt;mso-ansi-language:EN-GB'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:black;mso-ansi-language:EN-GB;
mso-no-proof:yes'>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~</span></font><font
color=black><span lang=EN-GB style='color:black;mso-ansi-language:EN-GB;
mso-no-proof:yes'><o:p></o:p></span></font></p>
<p class=MsoNormal><b><font size=2 color=black face="Comic Sans MS"><span
lang=EN-GB style='font-size:10.0pt;font-family:"Comic Sans MS";color:black;
mso-ansi-language:EN-GB;font-weight:bold;mso-no-proof:yes'>David Micheneau</span></font></b><b><font
color=black><span lang=EN-GB style='color:black;mso-ansi-language:EN-GB;
font-weight:bold;mso-no-proof:yes'><o:p></o:p></span></font></b></p>
<p class=MsoNormal><font size=2 color=black face="Comic Sans MS"><span
lang=EN-GB style='font-size:10.0pt;font-family:"Comic Sans MS";color:black;
mso-ansi-language:EN-GB;mso-no-proof:yes'>Sytem Administrator</span></font><font
color=black><span lang=EN-GB style='color:black;mso-ansi-language:EN-GB;
mso-no-proof:yes'><o:p></o:p></span></font></p>
<p class=MsoNormal><b><font size=2 color=black face="Comic Sans MS"><span
lang=EN-GB style='font-size:10.0pt;font-family:"Comic Sans MS";color:black;
mso-ansi-language:EN-GB;font-weight:bold;mso-no-proof:yes'>Mobile:</span></font></b><font
size=2 color=black face="Comic Sans MS"><span lang=EN-GB style='font-size:10.0pt;
font-family:"Comic Sans MS";color:black;mso-ansi-language:EN-GB;mso-no-proof:
yes'> +33 (0) 662 909 828</span></font><font color=black><span lang=EN-GB
style='color:black;mso-ansi-language:EN-GB;mso-no-proof:yes'><o:p></o:p></span></font></p>
<p class=MsoNormal><b><font size=2 color=black face="Comic Sans MS"><span
lang=DE style='font-size:10.0pt;font-family:"Comic Sans MS";color:black;
mso-ansi-language:DE;font-weight:bold;mso-no-proof:yes'>e-mail:</span></font></b><font
size=2 color=black face="Comic Sans MS"><span lang=DE style='font-size:10.0pt;
font-family:"Comic Sans MS";color:black;mso-ansi-language:DE;mso-no-proof:yes'>
</span></font><font color=black><span style='color:black;mso-no-proof:yes'><a
href="mailto:david.micheneau@in-fusio.com"><font size=2 color=black
face="Comic Sans MS"><span lang=DE style='font-size:10.0pt;font-family:"Comic Sans MS";
color:black;mso-ansi-language:DE'>david.micheneau@in-fusio.com</span></font></a></span></font><font
color=black><span lang=DE style='color:black;mso-ansi-language:DE;mso-no-proof:
yes'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
lang=DE style='font-size:12.0pt;color:black;mso-ansi-language:DE;mso-no-proof:
yes'> <o:p></o:p></span></font></p>
<p class=MsoNormal><strong><b><font size=2 color=red face="Comic Sans MS"><span
lang=DE style='font-size:10.0pt;font-family:"Comic Sans MS";color:red;
mso-ansi-language:DE;mso-no-proof:yes'>In-Fusio</span></font></b></strong><font
color=black><span lang=DE style='color:black;mso-ansi-language:DE;mso-no-proof:
yes'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span lang=DE
style='font-size:10.0pt;font-family:Arial;color:black;mso-ansi-language:DE;
mso-no-proof:yes'>Le Millenium</span></font><font color=black><span lang=DE
style='color:black;mso-ansi-language:DE;mso-no-proof:yes'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black;mso-no-proof:yes'>12, Quai de Queyries</span></font><font
color=black><span style='color:black;mso-no-proof:yes'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black;mso-no-proof:yes'>33072 Bordeaux
Cedex-France</span></font><font color=black><span style='color:black;
mso-no-proof:yes'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:black;mso-ansi-language:EN-GB;
mso-no-proof:yes'>Swithboard:+33 (0) 557 773 800</span></font><font
color=black><span lang=EN-GB style='color:black;mso-ansi-language:EN-GB;
mso-no-proof:yes'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:black;mso-ansi-language:EN-GB;
mso-no-proof:yes'>Fax:+33 (0) 556 400 548</span></font><font color=black><span
lang=EN-GB style='color:black;mso-ansi-language:EN-GB;mso-no-proof:yes'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black;mso-no-proof:yes'><a
href="http://www.in-fusio.com"><span lang=EN-GB style='mso-ansi-language:EN-GB'>www.in-fusio.com</span></a></span></font><font
color=black><span lang=EN-GB style='color:black;mso-ansi-language:EN-GB;
mso-no-proof:yes'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black;mso-no-proof:yes'>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~</span></font><span
lang=EN-GB style='mso-ansi-language:EN-GB'><o:p></o:p></span></p>
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