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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I’ve just installed RT 3.0.1 on my system and have one
minor issue I’d like to change before I start using it in
production. Currently, the Subject line contains the string [domain.com
#5] and that is the reference tag for tickets that are created. However,
I’d like to change that to be [QueueName #5] so that if I’ve got
multiple queues (which I don’t right now, but may in the future) then the
email subject shows the ticket as being in that queue rather than in a generic
domain. It looks like the templates currently create that line from the $rtname
variable in the config file. Is there a fairly easy way to switch this to
queue-based rather than a global setting or would that entail a lot of coding
changes? It’s not exactly a show-stopper for me, but if there’s
a solution out there, I’d like to get it fixed now rather than later on
when the fix may break all the existing tickets.</span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks for your help,</span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Kyle</span></font></p>
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font-family:Arial'> </span></font></p>
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