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<DIV><FONT face=Arial size=2>Anyone else having problems with attachments in
RT3.02pre3?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I have problems attaching things via email and from
the web interface. If I attach via email, I get into a nasty email loop
where sendmail fails with an EX_TEMPFAIL, but the file does get attached.
sendmail of course continues to try to deliver the message and I get multiple
attachments. (BTW, is there an easy way to remove the
duplicates?)</FONT></DIV>
<DIV><FONT face=Arial size=2>apache 1.3.27</FONT></DIV>
<DIV><FONT face=Arial size=2>perl 5.6.1</FONT></DIV>
<DIV><FONT face=Arial size=2>rt 3.0.2pre3 (upgraded from rt 2.0.15)</FONT></DIV>
<DIV><FONT face=Arial size=2>sendmail 8.11.6</FONT></DIV>
<DIV><FONT face=Arial size=2>system is redhat7.2 with modifications/hand
installations.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>If I attach from the command line, I get the
following error and the file DOES NOT attach:</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV><FONT face=Arial size=2>
<P align=center><FONT face="Verdana, Arial, Helvetica, sans-serif"><B>System
error</B></FONT></P>
<DIV>
<TABLE cellSpacing=0 cellPadding=1 border=0>
<TBODY>
<TR>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif"
size=-2><B>error:</B> </FONT></TD>
<TD vAlign=top align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif" size=-2>Not an ARRAY
reference at /usr/rt3/share/html/autohandler line 31.<BR></FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif"
size=-2><B>context:</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif" size=-2>
<TABLE cellSpacing=0 cellPadding=0 border=0>
<TBODY>
<TR>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif"
size=-2><B>...</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif" size=-2></FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif"
size=-2><B>277:</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif" size=-2>}</FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif"
size=-2><B>278:</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif" size=-2></FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif"
size=-2><B>279:</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif" size=-2># All errors
returned from this routine will be in exception form.</FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif"
size=-2><B>280:</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif" size=-2>local
$SIG{'__DIE__'} = sub {</FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif"
size=-2><B>281:</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif" size=-2><FONT
color=red>rethrow_exception( $_[0] );</FONT></FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif"
size=-2><B>282:</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif" size=-2>};</FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif"
size=-2><B>283:</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif" size=-2></FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif"
size=-2><B>284:</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif" size=-2>#</FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif"
size=-2><B>285:</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif" size=-2># $m is a
dynamically scoped global containing this</FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif"
size=-2><B>...</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif"
size=-2></FONT></TD></TR></TBODY></TABLE></FONT></TD></TR>
<TR>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif" size=-2><B>code
stack:</B> </FONT></TD>
<TD vAlign=top noWrap align=left><FONT
face="Verdana, Arial, Helvetica, sans-serif"
size=-2>/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm:281<BR>/usr/rt3/share/html/autohandler:31<BR></FONT></TD></TR></TBODY></TABLE></DIV>
<DIV><A href="http://support.serreyn.com/Ticket/Update.html#raw">raw
error</A><BR></DIV>
<DIV>Raw errror is as follows:</DIV><PRE>Not an ARRAY reference at /usr/rt3/share/html/autohandler line 31.
Trace begun at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Exceptions.pm line 121
HTML::Mason::Exceptions::rethrow_exception('Not an ARRAY reference at /usr/rt3/share/html/autohandler line 31.^J') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 281
HTML::Mason::Request::__ANON__('Not an ARRAY reference at /usr/rt3/share/html/autohandler line 31.^J') called at /usr/rt3/share/html/autohandler line 31
HTML::Mason::Commands::__ANON__('UpdateContent', '-- ^M^JTed Serreyn^M^JSerreyn Network Services, LLC^M^Jhttp://www.serreyn.com/', 'UpdateAttach', 1, 'UpdateBcc', '', 'DefaultStatus', 'open', 'UpdateCc', '', 'Status', 'open', 'UpdateType', 'private', 'UpdateSubject', 'test emergency ticket creation', 'QuoteTransaction', '', 'id', 345, 'Attach', 'I:\Basepolicy.PDF', 'Owner', 10, 'SubmitTicket', 'Submit', 'Action', 'Comment', 'UpdateTimeWorked', '') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 133
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x85f9360)', 'UpdateContent', '-- ^M^JTed Serreyn^M^JSerreyn Network Services, LLC^M^Jhttp://www.serreyn.com/', 'UpdateAttach', 1, 'UpdateBcc', '', 'DefaultStatus', 'open', 'UpdateCc', '', 'Status', 'open', 'UpdateType', 'private', 'UpdateSubject', 'test emergency ticket creation', 'QuoteTransaction', '', 'id', 345, 'Attach', 'I:\Basepolicy.PDF', 'Owner', 10, 'SubmitTicket', 'Submit', 'Action', 'Comment', 'UpdateTimeWorked', '') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1040
eval {...}('HTML::Mason::Component::FileBased=HASH(0x85f9360)', 'UpdateContent', '-- ^M^JTed Serreyn^M^JSerreyn Network Services, LLC^M^Jhttp://www.serreyn.com/', 'UpdateAttach', 1, 'UpdateBcc', '', 'DefaultStatus', 'open', 'UpdateCc', '', 'Status', 'open', 'UpdateType', 'private', 'UpdateSubject', 'test emergency ticket creation', 'QuoteTransaction', '', 'id', 345, 'Attach', 'I:\Basepolicy.PDF', 'Owner', 10, 'SubmitTicket', 'Submit', 'Action', 'Comment', 'UpdateTimeWorked', '') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1039
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x92dd438)', 'HASH(0x92dd4a4)', 'HTML::Mason::Component::FileBased=HASH(0x85f9360)', 'UpdateContent', '-- ^M^JTed Serreyn^M^JSerreyn Network Services, LLC^M^Jhttp://www.serreyn.com/', 'UpdateAttach', 1, 'UpdateBcc', '', 'DefaultStatus', 'open', 'UpdateCc', '', 'Status', 'open', 'UpdateType', 'private', 'UpdateSubject', 'test emergency ticket creation', 'QuoteTransaction', '', 'id', 345, 'Attach', 'I:\Basepolicy.PDF', 'Owner', 10, 'SubmitTicket', 'Submit', 'Action', 'Comment', 'UpdateTimeWorked', '') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 336
eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x92dd438)', 'HASH(0x92dd4a4)', 'HTML::Mason::Component::FileBased=HASH(0x85f9360)', 'UpdateContent', '-- ^M^JTed Serreyn^M^JSerreyn Network Services, LLC^M^Jhttp://www.serreyn.com/', 'UpdateAttach', 1, 'UpdateBcc', '', 'DefaultStatus', 'open', 'UpdateCc', '', 'Status', 'open', 'UpdateType', 'private', 'UpdateSubject', 'test emergency ticket creation', 'QuoteTransaction', '', 'id', 345, 'Attach', 'I:\Basepolicy.PDF', 'Owner', 10, 'SubmitTicket', 'Submit', 'Action', 'Comment', 'UpdateTimeWorked', '') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 336
eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x92dd438)', 'HASH(0x92dd4a4)', 'HTML::Mason::Component::FileBased=HASH(0x85f9360)', 'UpdateContent', '-- ^M^JTed Serreyn^M^JSerreyn Network Services, LLC^M^Jhttp://www.serreyn.com/', 'UpdateAttach', 1, 'UpdateBcc', '', 'DefaultStatus', 'open', 'UpdateCc', '', 'Status', 'open', 'UpdateType', 'private', 'UpdateSubject', 'test emergency ticket creation', 'QuoteTransaction', '', 'id', 345, 'Attach', 'I:\Basepolicy.PDF', 'Owner', 10, 'SubmitTicket', 'Submit', 'Action', 'Comment', 'UpdateTimeWorked', '') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 296
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x92dd438)') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 134
eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x92dd438)') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 134
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0x92dd438)') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 787
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x87230e4)', 'Apache=SCALAR(0x842bd54)') called at /usr/rt3/bin/webmux.pl line 118
RT::Mason::handler('Apache=SCALAR(0x842bd54)') called at /dev/null line 0
eval {...}('Apache=SCALAR(0x842bd54)') called at /dev/null line 0</PRE></FONT></BODY></HTML>