<br><font size=2 face="sans-serif">I've trolled through the last two months of the mailing lists and found plenty on this topic but none that alleviated my problem. All mail to RT via e-mail is failing with this condition. Installed software:</font>
<br>
<br><font size=2 face="sans-serif">rt-3.0.2pre4</font>
<br><font size=2 face="sans-serif">ESMTP Sendmail 8.11.6/8.11.6</font>
<br><font size=2 face="sans-serif">mysql Ver 12.18 Distrib 4.0.12, for pc-linux (i686)</font>
<br><font size=2 face="sans-serif">apache-1.3.26</font>
<br><font size=2 face="sans-serif">mod_perl-1.27</font>
<br><font size=2 face="sans-serif">linux-2.2.22-7.0.3smp</font>
<br>
<br><font size=2 face="sans-serif">Here are the mail-related configuration directives from RT_SiteConfig.pm:</font>
<br>
<br><font size=2 face="sans-serif">Set($MailCommand , 'sendmail');</font>
<br><font size=2 face="sans-serif">Set($SendmailArguments,"-oi -t -ODeliveryMode=b -OErrorMode=m");</font>
<br><font size=2 face="sans-serif">Set($SendmailPath , "/usr/sbin/sendmail");</font>
<br><font size=2 face="sans-serif">Set($UseFriendlyToLine , 0);</font>
<br><font size=2 face="sans-serif">Set($SenderMustExistInExternalDatabase , 1);</font>
<br>
<br><font size=2 face="sans-serif">I have altered /opt/rt3/lib/RT/EmailParser.pm by inserting the same code from RT2 (modulo the altered input argument object) for the LookupExternalUserInfo method (which is what is found from me in the rt2 contrib tree). Otherwise, I have made no modifications to RT. The following two files were resting in /var/spool/mqueue after the failed transaction.</font>
<br>
<br><font size=2 face="Courier New">This is a multipart message in MIME format.</font>
<br><font size=2 face="Courier New">--=_alternative 00606D7286256D1E_=</font>
<br><font size=2 face="Courier New">Content-Type: text/plain; charset="us-ascii"</font>
<br>
<br><font size=2 face="Courier New">testing</font>
<br>
<br><font size=2 face="Courier New">Thanks,</font>
<br><font size=2 face="Courier New">Christian</font>
<br>
<br><font size=2 face="Courier New">----------------------</font>
<br><font size=2 face="Courier New">Christian Gilmore</font>
<br><font size=2 face="Courier New">Technology Leader</font>
<br><font size=2 face="Courier New">GeT Support Application Development</font>
<br><font size=2 face="Courier New">IBM Software Group</font>
<br>
<br><font size=2 face="Courier New">--=_alternative 00606D7286256D1E_=</font>
<br><font size=2 face="Courier New">Content-Type: text/html; charset="us-ascii"</font>
<br>
<br>
<br><font size=2 face="Courier New"><br><font size=2 face="sans-serif">testing<br></font>
<br><font size=2 face="Courier New"><br></font>
<br><font size=2 face="Courier New">Thanks,<br></font>
<br><font size=2 face="Courier New">Christian<br></font>
<br><font size=2 face="Courier New"><br></font>
<br><font size=2 face="Courier New">----------------------<br></font>
<br><font size=2 face="Courier New">Christian Gilmore<br></font>
<br><font size=2 face="Courier New">Technology Leader<br></font>
<br><font size=2 face="Courier New">GeT Support Application Development<br></font>
<br><font size=2 face="Courier New">IBM Software Group<br></font>
<br><font size=2 face="Courier New"></font></font>
<br><font size=2 face="Courier New">--=_alternative 00606D7286256D1E_=--</font>
<br>
<br>
<br>
<br><font size=2 face="Courier New">V4</font>
<br><font size=2 face="Courier New">T1052242533</font>
<br><font size=2 face="Courier New">K1052242533</font>
<br><font size=2 face="Courier New">N1</font>
<br><font size=2 face="Courier New">P30624</font>
<br><font size=2 face="Courier New">I8/7/226486</font>
<br><font size=2 face="Courier New">MDeferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL</font>
<br><font size=2 face="Courier New">Fb</font>
<br><font size=2 face="Courier New">$_westrelay02.boulder.ibm.com [9.17.195.11]</font>
<br><font size=2 face="Courier New">$rESMTP</font>
<br><font size=2 face="Courier New">$swestrelay02.boulder.ibm.com</font>
<br><font size=2 face="Courier New">${daemon_flags}</font>
<br><font size=2 face="Courier New">${if_addr}146.84.104.70</font>
<br><font size=2 face="Courier New">S<cag@us.ibm.com></font>
<br><font size=2 face="Courier New">Cwebreq:8:0:<webreq@norad1.tivoli.com></font>
<br><font size=2 face="Courier New">RPFDA:"|/opt/rt3/bin/rt-mailgate --debug --queue webreq --action correspond --url http://norad1.tivoli.com/rt"</font>
<br><font size=2 face="Courier New">H?P?Return-Path: <g></font>
<br><font size=2 face="Courier New">H??Received: from westrelay02.boulder.ibm.com (westrelay02.boulder.ibm.com [9.17.195.11])</font>
<br><font size=2 face="Courier New"> by norad1.tivoli.com (8.11.6/8.11.6) with ESMTP id h46HZWr28476</font>
<br><font size=2 face="Courier New"> for <webreq@norad1.tivoli.com>; Tue, 6 May 2003 12:35:33 -0500</font>
<br><font size=2 face="Courier New">H??Received: from d03nm119.boulder.ibm.com (d03av02.boulder.ibm.com [9.17.193.82])</font>
<br><font size=2 face="Courier New"> by westrelay02.boulder.ibm.com (8.12.9/NCO/VER6.5) with ESMTP id h46HZWfP047472</font>
<br><font size=2 face="Courier New"> for <webreq@norad1.tivoli.com>; Tue, 6 May 2003 11:35:32 -0600</font>
<br><font size=2 face="Courier New">H??To: webreq@norad1.tivoli.com</font>
<br><font size=2 face="Courier New">H??MIME-Version: 1.0</font>
<br><font size=2 face="Courier New">H??Subject: Test</font>
<br><font size=2 face="Courier New">H??X-Mailer: Lotus Notes Release 5.0.11 July 24, 2002</font>
<br><font size=2 face="Courier New">H??From: Christian Gilmore <cag@us.ibm.com></font>
<br><font size=2 face="Courier New">H??Message-ID: <OF12782C46.40491FF8-ON86256D1E.00606792-86256D1E.00606DEB@us.ibm.com></font>
<br><font size=2 face="Courier New">H??Date: Tue, 6 May 2003 12:35:31 -0500</font>
<br><font size=2 face="Courier New">H??X-MIMETrack: Serialize by Router on D03NM119/03/M/IBM(Release 6.0.1 [IBM]|April 17, 2003) at</font>
<br><font size=2 face="Courier New"> 05/06/2003 11:35:32,</font>
<br><font size=2 face="Courier New"> Serialize complete at 05/06/2003 11:35:32</font>
<br><font size=2 face="Courier New">H??Content-Type: multipart/alternative; boundary="=_alternative 00606D7286256D1E_="</font>
<br><font size=2 face="Courier New">.</font>
<br>
<br><font size=2 face="sans-serif">Also, the /var/log/maillog shows the following two lines:</font>
<br>
<br><font size=2 face="Courier New">May 6 12:35:33 norad1 sendmail[28476]: h46HZWr28476: from=<cag@us.ibm.com>, size=1351, class=0, nrcpts=1, msgid=<OF12782C46.40491FF8-ON86256D1E.00606792-86256D1E.00606DEB@us.ibm.com>, proto=ESMTP, daemon=MTA, relay=westrelay02.boulder.ibm.com [9.17.195.11]</font>
<br><font size=2 face="Courier New">May 6 12:35:33 norad1 sendmail[28477]: h46HZWr28476: to="|/opt/rt3/bin/rt-mailgate --debug --queue webreq --action correspond --url http://norad1.tivoli.com/rt", ctladdr=<webreq@norad1.tivoli.com> (8/0), delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=30624, dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL</font>
<br>
<br><font size=2 face="sans-serif">No mail ever gets returned to the user. Transactions via the web interface are successful and generate appropriate outbound e-mail messages.</font>
<br><font size=2 face="sans-serif"><br>
Thanks,<br>
Christian<br>
<br>
----------------------<br>
Christian Gilmore<br>
Technology Leader<br>
GeT Support Application Development<br>
IBM Software Group<br>
</font>