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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>We’re looking to put rt3 into use for a couple of
different purposes here, and I’m trying to figure out how we’re
going to set up our custom fields.</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Let’s say that I have 3 queues, one for support, one
for development, and one for our internal IT help desk.</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>For the dev and support queues, I’m going to want
fields like customer name, product version, etc., that I don’t want for
the internal IT tickets.</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>If I create those under global, they will show up for
all. If I create them on the dev queue, then take a dev ticket and move
it to support, the fields disappear, but they come back (with the right values)
if I move it back to dev. If I create a custom field in support with the
same name and values, the value doesn’t migrate from dev to support, but
still comes back when you move it back to dev (presumably the customer fields
have a unique internal id, even though the names are the same).</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>So, I guess the question comes down to whether or not there’s
a way to create a custom field that is used by more than one queue, without
making it a global CF? I’m guessing that there isn’t, but it
seems like it would be nice. Maybe implemented as a queue property, you
could have a check next to each global CF, saying whether or not it’s
valid for this queue……</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Kelly F. Hickel</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Senior Software Architect</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>MQSoftware, Inc</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>952.345.8677</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>kfh@mqsoftware.com</span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
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