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<TITLE>RE: [rt-users] Disable re-open</TITLE>
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<P><FONT SIZE=2>They need most of those permissions excluding the status change. Is that possible?</FONT>
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<P><FONT SIZE=2>Thanks,</FONT>
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<P><FONT SIZE=2>Jason Crocker</FONT>
<BR><FONT SIZE=2>Arsenal Digital Solutions</FONT>
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<P><FONT SIZE=2>-----Original Message-----</FONT>
<BR><FONT SIZE=2>From: Simon Woodward [<A HREF="mailto:sw-lists@onyx.net">mailto:sw-lists@onyx.net</A>]</FONT>
<BR><FONT SIZE=2>Sent: Wednesday, May 07, 2003 11:22 AM</FONT>
<BR><FONT SIZE=2>To: Jason Crocker</FONT>
<BR><FONT SIZE=2>Cc: 'rt-users@lists.fsck.com'</FONT>
<BR><FONT SIZE=2>Subject: RE: [rt-users] Disable re-open</FONT>
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<P><FONT SIZE=2>Hi Jason,</FONT>
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<P><FONT SIZE=2>Depends on the level you want them to be able to modify the ticket:</FONT>
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<P><FONT SIZE=2>ModifyTicket grants:</FONT>
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<P><FONT SIZE=2>change tickets' subject, status, time worked, time left, priorities,</FONT>
<BR><FONT SIZE=2>queue, dates, watchers, owner, and relationships to other tickets; add</FONT>
<BR><FONT SIZE=2>comments and replies to tickets</FONT>
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<P><FONT SIZE=2>however if you just want them to be able to reply to ticket, the</FONT>
<BR><FONT SIZE=2>ReplyToTicket priv is enough.</FONT>
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<P><FONT SIZE=2>I don't know about your environment, but do you want users modifying all</FONT>
<BR><FONT SIZE=2>that other stuff ??</FONT>
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<P><FONT SIZE=2>Cheers,</FONT>
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<P><FONT SIZE=2>Simon.</FONT>
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<P><FONT SIZE=2>On Wed, 2003-05-07 at 16:16, Jason Crocker wrote:</FONT>
<BR><FONT SIZE=2>> Will they be able to modify the ticket while is still open if I</FONT>
<BR><FONT SIZE=2>> disable modify ticket?</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> Jason Crocker</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> -----Original Message-----</FONT>
<BR><FONT SIZE=2>> From: Simon Woodward [<A HREF="mailto:sw-lists@onyx.net">mailto:sw-lists@onyx.net</A>]</FONT>
<BR><FONT SIZE=2>> Sent: Wednesday, May 07, 2003 11:11 AM</FONT>
<BR><FONT SIZE=2>> To: Jason Crocker</FONT>
<BR><FONT SIZE=2>> Cc: 'rt-users@lists.fsck.com'</FONT>
<BR><FONT SIZE=2>> Subject: Re: [rt-users] Disable re-open</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> Lies, ModifyTicket I think.</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> On Wed, 2003-05-07 at 15:57, Jason Crocker wrote:</FONT>
<BR><FONT SIZE=2>> > Is there any way in RT3 to prevent users from reopening resolved</FONT>
<BR><FONT SIZE=2>> > tickets?</FONT>
<BR><FONT SIZE=2>> > </FONT>
<BR><FONT SIZE=2>> > Thanks,</FONT>
<BR><FONT SIZE=2>> > </FONT>
<BR><FONT SIZE=2>> > Jason Crocker</FONT>
<BR><FONT SIZE=2>> > Arsenal Digital Solutions</FONT>
<BR><FONT SIZE=2>> -- </FONT>
<BR><FONT SIZE=2>> Simon Woodward <sw-lists@onyx.net></FONT>
<BR><FONT SIZE=2>> Onyx Internet</FONT>
<BR><FONT SIZE=2>-- </FONT>
<BR><FONT SIZE=2>Simon Woodward <sw-lists@onyx.net></FONT>
<BR><FONT SIZE=2>Onyx Internet</FONT>
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