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<P><FONT SIZE=2 FACE="Arial">I'm trying to install RT3 on an RH8 box using mysql and fastcgi. I've gotten through most of the process but I get the below error message when I try 'make initialize-database'. I've reset the password in RT_SiteConfig.pm and I've tried to set the password for rt-user in mysql via Webmin. What am I missing or doing wrong?</FONT></P>
<P><FONT SIZE=2 FACE="Arial">Clayton</FONT>
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<P><FONT SIZE=2 FACE="Arial">[root@ksirh217 rt-3-0-1]# make initialize-database</FONT>
<BR><FONT SIZE=2 FACE="Arial">/usr/bin/perl //opt/rt3/sbin/rt-setup-database --action init --dba root --prompt-for-dba-password</FONT>
<BR><FONT SIZE=2 FACE="Arial">In order to create a new database and grant RT access to that database,</FONT>
<BR><FONT SIZE=2 FACE="Arial">Use of uninitialized value in concatenation (.) or string at //opt/rt3/sbin/rt-setup-database line 197.</FONT>
<BR><FONT SIZE=2 FACE="Arial">this script needs to connect to your mysql instance on as root.</FONT>
<BR><FONT SIZE=2 FACE="Arial">Please specify that user's database password below. If the user has no database</FONT>
<BR><FONT SIZE=2 FACE="Arial">password, just press return.</FONT>
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<P><FONT SIZE=2 FACE="Arial">Password: Now creating a database for RT.</FONT>
<BR><FONT SIZE=2 FACE="Arial">Creating mysql database rt3.</FONT>
<BR><FONT SIZE=2 FACE="Arial">Now populating database schema.</FONT>
<BR><FONT SIZE=2 FACE="Arial">Creating database schema.</FONT>
<BR><FONT SIZE=2 FACE="Arial">schema sucessfully inserted</FONT>
<BR><FONT SIZE=2 FACE="Arial">Now inserting database ACLs</FONT>
<BR><FONT SIZE=2 FACE="Arial">Now inserting RT core system objects</FONT>
<BR><FONT SIZE=2 FACE="Arial">[Fri May 9 00:04:03 2003] [crit]: Connect Failed Access denied for user: 'rt_user@localhost' (Using password: YES)</FONT>
<BR><FONT SIZE=2 FACE="Arial"> at //opt/rt3/sbin/rt-setup-database line 284</FONT>
<BR><FONT SIZE=2 FACE="Arial"> (/opt/rt3/lib/RT.pm:228)</FONT>
<BR><FONT SIZE=2 FACE="Arial">make: *** [initialize-database] Error 255</FONT>
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