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<TITLE>RE: [rt-users] Large mails are truncated</TITLE>
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<P><FONT SIZE=2>my.cnf contains:</FONT>
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<P><FONT SIZE=2>[mysqld]</FONT>
<BR><FONT SIZE=2>set-variable = max_allowed_packet=16M</FONT>
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<P><FONT SIZE=2>and RT_SiteConfig.pm contains:</FONT>
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<P><FONT SIZE=2>Set($MaxAttachmentSize , 10000000);</FONT>
<BR><FONT SIZE=2>Set($TruncateLongAttachments , undef);</FONT>
<BR><FONT SIZE=2>Set($DropLongAttachments , undef);</FONT>
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<P><FONT SIZE=2>It works fine to create large tickets tickets via the Web-UI. It also works fine to import data from an existing RT2.0.15 database, with very large tickets (up to 8M).</FONT></P>
<P><FONT SIZE=2>If I send a mail with 10k of text, just a bit more than 7 k gets inserted in the ticket body. Along with headers etc. it seems like there are som limit at 8k...</FONT></P>
<P><FONT SIZE=2>(I'm running with modperl2 and Apache2 on a RedHat 9.0 box.)</FONT>
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<P><FONT SIZE=2>/Anders</FONT>
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<P><FONT SIZE=2>Phil Homewood <pdh@bestpractical.com> wrote:</FONT>
<BR><FONT SIZE=2>></FONT>
<BR><FONT SIZE=2>>Anders Ekstrand wrote:</FONT>
<BR><FONT SIZE=2>>> I've installed RT3 on a RedHat 8 machine, but have problems with large =</FONT>
<BR><FONT SIZE=2>mails</FONT>
<BR><FONT SIZE=2>>> sent via the mailgate being truncated.</FONT>
<BR><FONT SIZE=2>></FONT>
<BR><FONT SIZE=2>>What's mysql's "max_allowed_packet" set to? What about the</FONT>
<BR><FONT SIZE=2>>following variables in your RT config?</FONT>
<BR><FONT SIZE=2>></FONT>
<BR><FONT SIZE=2>>$MaxAttachmentSize</FONT>
<BR><FONT SIZE=2>>$TruncateLongAttachments</FONT>
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