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<DIV><SPAN class=782495003-13052003><FONT face=Arial
size=2>Hello,</FONT></SPAN></DIV>
<DIV><SPAN class=782495003-13052003><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=782495003-13052003><FONT face=Arial size=2>I initially
configured $rtname to be our company's domain name with the ".com" on it.
However, as it is embedded in each ticket number, I want to change it and remove
the ".com".</FONT></SPAN></DIV>
<DIV><SPAN class=782495003-13052003><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=782495003-13052003><FONT face=Arial size=2>I have read that you
should not change $rtname because mail for existing tickets won't get put in the
right place. However, we have not started using RT in product yet.
</FONT></SPAN></DIV>
<DIV><SPAN class=782495003-13052003><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=782495003-13052003><FONT face=Arial size=2>1) What is the best
way to change $rtname and make RT happy. </FONT></SPAN></DIV>
<DIV><SPAN class=782495003-13052003><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=782495003-13052003><FONT face=Arial size=2>2) Do I not want to
this? Is there some compelling reason to leave the ".com" in the $rtname
variable?</FONT></SPAN></DIV>
<DIV><SPAN class=782495003-13052003><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=782495003-13052003><FONT face=Arial
size=2>Thanks!</FONT></SPAN></DIV>
<DIV><SPAN class=782495003-13052003><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=782495003-13052003><FONT face=Arial
size=2>Val</FONT></SPAN></DIV>
<DIV><SPAN class=782495003-13052003><FONT face=Arial
size=2></FONT></SPAN> </DIV>
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