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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I think you are supposed to ‘make dropdb’
and try it again.</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>If you already created the rt3 user and
reset the password you may have RT and MySQL out of sync.</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Greg</span></font></p>
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<p class=MsoAutoSig><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Gregory L. Hering</span></font></p>
<p class=MsoAutoSig><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>(256) 722-6420</span></font></p>
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<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>-----Original Message-----<br>
<b><span style='font-weight:bold'>From:</span></b> Tavernier, Clayton
[mailto:CTavernier@ksplastic.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, May 09, 2003 4:44 PM<br>
<b><span style='font-weight:bold'>To:</span></b> RT Users (E-mail)<br>
<b><span style='font-weight:bold'>Subject:</span></b> [rt-users] make
initialize-database error</span></font></p>
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style='font-size:12.0pt'> </span></font></p>
<p style='margin-left:.5in'><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'>I'm trying to install RT3 on an RH8 box using mysql
and fastcgi. I've gotten through most of the process but I get the below
error message when I try 'make initialize-database'. I've reset the
password in RT_SiteConfig.pm and I've tried to set the password for rt-user in
mysql via Webmin. What am I missing or doing wrong?</span></font></p>
<p style='margin-left:.5in'><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'>Clayton</span></font> </p>
<p style='margin-left:.5in'><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'>[root@ksirh217 rt-3-0-1]# make initialize-database</span></font>
<br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>/usr/bin/perl
//opt/rt3/sbin/rt-setup-database --action init --dba root
--prompt-for-dba-password</span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>In
order to create a new database and grant RT access to that database,</span></font>
<br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Use of
uninitialized value in concatenation (.) or string at
//opt/rt3/sbin/rt-setup-database line 197.</span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>this
script needs to connect to your mysql instance on as root.</span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Please
specify that user's database password below. If the user has no database</span></font>
<br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>password,
just press return.</span></font> </p>
<p style='margin-left:.5in'><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'>Password: Now creating a database for RT.</span></font>
<br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Creating
mysql database rt3.</span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Now
populating database schema.</span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Creating
database schema.</span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>schema
sucessfully inserted</span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Now
inserting database ACLs</span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Now
inserting RT core system objects</span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>[Fri
May 9 00:04:03 2003] [crit]: Connect Failed Access denied for user:
'rt_user@localhost' (Using password: YES)</span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> at
//opt/rt3/sbin/rt-setup-database line 284</span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> (/opt/rt3/lib/RT.pm:228)</span></font>
<br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>make:
*** [initialize-database] Error 255</span></font> </p>
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style='font-size:12.0pt'> </span></font></p>
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