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<DIV><FONT face=Arial size=2>Hey Guys,</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I'm using Exim as my mta and want to be able to
open tickets and update tickets using email. I've set up the following
alias in /etc/aliases:</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial
size=2>rt:
"|/usr/local/rt3/bin/rt-mailgate --queue general --action correspond --url <A
href="http://itsupport.domain.com/">http://itsupport.domain.com/</A>"<BR></FONT></DIV>
<DIV><FONT face=Arial size=2>Below is the output from my Exim logs and below
that is an email I get back after trying to open a ticket. Am I missing
something in my config??</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thanks</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>--Stevo</DIV></FONT>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>---------------------------</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>2003-05-13 18:14:36 19Fkqq-0000aJ-00 <= <A
href="mailto:sberg@domain.com">sberg@domain.com</A> U=sberg P=local-esmtp
S=531 <A
href="mailto:id=Pine.LNX.4.44.0305131812450.2239-100000@localhost.localdomain">id=Pine.LNX.4.44.0305131812450.2239-100000@localhost.localdomain</A><BR>2003-05-13
18:14:37 19Fkqq-0000aO-00 <= <A
href="mailto:nobody@domain.com U=nobody">nobody@domain.com U=nobody</A> P=local
S=1563<BR>2003-05-13 18:14:37 19Fkqq-0000aJ-00 =>
|/usr/local/rt3/bin/rt-mailgate --queue general --action correspond --url <A
href="http://itsupport.domain.com/">http://itsupport.domain.com/</A> <<A
href="mailto:rt@domain.com">rt@domain.com</A>> D=system_aliases
T=address_pipe<BR>2003-05-13 18:14:37 19Fkqq-0000aJ-00 Completed<BR>2003-05-13
18:14:37 19Fkqq-0000aO-00 => sberg <<A
href="mailto:sberg@domain.com">sberg@domain.com</A>> D=localuser
T=local_delivery<BR>2003-05-13 18:14:37 19Fkqq-0000aO-00 Completed</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>---------------------------</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>RT could not load a valid user, and RT's
configuration does not allow for the creation of a new user for your
email.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV></BODY></HTML>