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<DIV><FONT face=Arial size=2>So does anyone have any idea on this
question??</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>--Stevo</FONT></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=checkpoint@ozbergs.com href="mailto:checkpoint@ozbergs.com">Stevo</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=rt-users@lists.fsck.com
href="mailto:rt-users@lists.fsck.com">rt-users@lists.fsck.com</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, June 10, 2003 8:32
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [rt-users] Reopening of Closed
Tickets</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial size=2>Hey List,</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I've been trying to work out how to prevent RT
from re-opening an already closed ticket when I add some comments to it... I
have a bunch of customer tickets that I want to add more info too after they
have been closed (like a bug id for example) and I don't want the ticket
re-opened... </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Can this be done?!</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>--Stevo</FONT></DIV>
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