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<DIV><FONT face=Arial size=2>Just to keep you all updated, my issue had todo
with permissions. By default an admin is not part of all queues, so the admin
didnt have rights to reply, this is why I received the error, you may like to
add this to a FAQ or something.</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Another issue I ran into at install was I had
Addtype .html in my apache.conf, I had to remove this before rt would work,
don't know why but I did.</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Now the issue I am having is, I run a number of
websites and would like to have a rtname for each, I can't find any
documentation for this and I'm sure it's possible because I found an old post (
<A
href="http://lists.fsck.com/pipermail/rt-devel/2001-August/001563.html">http://lists.fsck.com/pipermail/rt-devel/2001-August/001563.html</A> )
about it. This was 2 years ago, so i'm sure either somone has created a hack for
it, or there is something not listed in the documentation, google doesn't come
up with anything :/</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Anyways, RT seems like an excellent system, I just
think a little more acn go into the documentation (even though it's a free
software), but don't think I'm being snotty :)</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Thanks again.</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Barry</FONT></DIV>
<BLOCKQUOTE
style="BORDER-LEFT: #000000 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px; PADDING-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A href="mailto:barry@unix.co.nz" title=barry@unix.co.nz>Barry Murphy</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
href="mailto:rt-users@lists.fsck.com"
title=rt-users@lists.fsck.com>rt-users@lists.fsck.com</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Saturday, June 14, 2003 12:09
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [rt-users] What causes
this?</DIV>
<DIV><BR></DIV>
<DIV style="FONT: 10pt arial"></DIV>
<DIV><FONT face=Arial size=2>I'm using qmail and on replying to a ticket I'm
getting the following error and the mail is not being sent, any
ideas?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Jun 14 11:48:57 ns RT: Guessed encoding:
ascii<BR>Jun 14 11:48:57 ns RT: Converting 'ascii' to 'utf-8'<BR>Jun 14
11:48:57 ns RT: RT::Scrip=HASH(0x9748b90): Couldn't prepare Open Tickets
(/usr/local/rt3/lib/RT/Scrip_Overlay.pm:338)<BR>Jun 14 11:48:57 ns RT: <<A
href="mailto:rt-3.0.2-4-37.0.179808615045332@unix.co.nz">rt-3.0.2-4-37.0.179808615045332@unix.co.nz</A>>
#4/37 - Scrip 4 (/usr/local/rt3/lib/RT/Action/SendEmail.pm:91)<BR>Jun 14
11:48:57 ns RT: <<A
href="mailto:rt-3.0.2-4-37.0.179808615045332@unix.co.nz">rt-3.0.2-4-37.0.179808615045332@unix.co.nz</A>>
No recipients found. Not sending.
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:171)<BR>Jun 14 11:48:57 ns RT:
<<A
href="mailto:rt-3.0.2-4-37.19.4113497713418@unix.co.nz">rt-3.0.2-4-37.19.4113497713418@unix.co.nz</A>>
#4/37 - Scrip 5 (/usr/local/rt3/lib/RT/Action/SendEmail.pm:91)<BR>Jun 14
11:48:57 ns RT: <<A
href="mailto:rt-3.0.2-4-37.19.4113497713418@unix.co.nz">rt-3.0.2-4-37.19.4113497713418@unix.co.nz</A>>
No recipients found. Not sending.
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:171)<BR>Jun 14 11:48:57 ns RT:
<<A
href="mailto:rt-3.0.2-4-37.1.36510819334681@unix.co.nz">rt-3.0.2-4-37.1.36510819334681@unix.co.nz</A>>
#4/37 - Scrip 6 (/usr/local/rt3/lib/RT/Action/SendEmail.pm:91)<BR>Jun 14
11:48:57 ns RT: <<A
href="mailto:rt-3.0.2-4-37.1.36510819334681@unix.co.nz">rt-3.0.2-4-37.1.36510819334681@unix.co.nz</A>>
No recipients found. Not sending.
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:171)<BR></DIV></BLOCKQUOTE></FONT></BODY></HTML>