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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt'>Hello
everybody,</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt'> I
am using RT 2.0 I know we have 4 types of relationships merge, depends on,
parent child, and refers to.</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt'>All I
found was one document in the install design docs which explains these
relationships. I have used merge but I wanted more information on other types
of relationship.</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt'>Does depend
on, parent child relationships have any business rule defined like.</span></font></p>
<ul type=circle>
<li class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt'>Cant
close a ticket if it depends on an open ticket</span></font></li>
<li class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt'>Reply
to parent replies all child ticket.</span></font></li>
<li class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt'>Can't
close a parent if the child tickets are still open.</span></font></li>
<li class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt'>No
loops allowed (41 parent of/depends on 40 and 40 parent of/depends on 41)</span></font></li>
<li class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt'>Etc.</span></font></li>
</ul>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt'>As
far as I think all this validations or business rule are not implemented. Has
someone tried to do any of these validations?</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt'>Is
there a way one can try doing any of these rules?</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt'>Thanks,</span></font></p>
<p class=MsoNormal><strong><b><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'>Niranjan Patel</span></font></b></strong></p>
<p class=MsoNormal><font size=1 face=Arial><span style='font-size:9.0pt'> </span></font></p>
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