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<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>Hello,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>I am a new <span
style='mso-spacerun:yes'> </span>user of RT. I have installed RT 3.0.3, Apache
2.0.40, mod_perl2, Postfix on Linux RedHat 9.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>I want a user to send a request
tpo RT Server via e-mail from his own e-mail client even if he is not an RT user
registered in the <span style='mso-spacerun:yes'> </span>db. Is it possible?
If so, what kind of user does RT create? Does it use Nobody? I do not want to
register all the usernames accessing RT. If I try to send a request using for
example the user roberto.cecchini (not registered as ann RT user) I receive this
error in the file log:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>Jun 30 15:55:17 RT
postfix/smtpd[4369]: connect from postino.fi.infn.it[192.84.145.9]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>Jun 30 15:55:17 RT
postfix/smtpd[4369]: 08F932EE9FC: client=postino.fi.infn.it[192.84.145.9]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>Jun 30 15:55:17 RT
postfix/cleanup[4370]: 08F932EE9FC: message-id=<200306301555.16232.roberto.cecchini@fi.infn.it><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>Jun 30 15:55:17 RT
postfix/nqmgr[4110]: 08F932EE9FC: from=<Roberto.Cecchini@fi.infn.it>,
size=1308, nrcpt=1 (queue active)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>Jun 30 15:55:17 RT
postfix/smtpd[4369]: disconnect from postino.fi.infn.it[192.84.145.9]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>Jun 30 15:55:17 RT
postfix/local[4371]: 08F932EE9FC: to=<rt@rt.fi.infn.it>, relay=local,
delay=0, status=bounced (Command died with status 32:
"/opt/rt3/bin/rt-mailgate --queue general --action correspond --url
http://rt.fi.infn.it/". Command output: RT server error.<span
style='mso-spacerun:yes'> </span>The RT server which handled your email
did not behave as expected. It said:<span
style='mso-spacerun:yes'>
</span><html><body><span style='mso-spacerun:yes'>
</span><p align="center"><font face="Verdana, Arial,
Helvetica, sans-serif"><b>System
error</b></font></p> <table border="0"
cellspacing="0" cellpadding="1"><span
style='mso-spacerun:yes'> </span><tr><span
style='mso-spacerun:yes'> </span><td nowrap="nowrap"
align="left" valign="top"><font face="Verdana,
Arial, Helvetica, sans-serif"
size="-2"><b>error:</b> </font></td><span
style='mso-spacerun:yes'> </span><td align="left"
valign="top"><font face="Verdana, Arial, Helvetica,
sans-serif" size="-2">panic: sv_setpvn called with negative
strlen at /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line
140.<br></font></td><span style='mso-spacerun:yes'>
</span></tr><span style='mso-spacerun:yes'> </span><tr><span
style='mso-spacerun:yes'> </span><td nowrap="nowrap"
align="left" valign="top"><font face="Verdana,
Arial, Helvetica, sans-serif"
size="-2"><b>context:</b>&<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>Jun 30 15:55:17 RT
postfix/cleanup[4370]: B99DA2EE9FD:
message-id=<20030630135517.B99DA2EE9FD@rt.fi.infn.it><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>Jun 30 15:55:17 RT
postfix/nqmgr[4110]: B99DA2EE9FD: from=<>, size=11824, nrcpt=1 (queue
active)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>Jun 30 15:55:18 RT
postfix/smtp[4375]: B99DA2EE9FD: to=<Roberto.Cecchini@fi.infn.it>,
relay=postino.fi.infn.it[192.84.145.9], delay=1, status=sent (250 2.0.0
h5UDtHlF041261 Message accepted for delivery)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>Thanks in advance.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>Francesca Del Corso<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'><o:p> </o:p></span></font></p>
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