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<DIV><FONT face=Arial size=2><SPAN
class=265501922-10072003>Hi,</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=265501922-10072003></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=265501922-10072003>I've been using RT1,
upgraded to RT2, and recently deployed a new RT3.0.3</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=265501922-10072003></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=265501922-10072003>I discovered that
unprivileged users are presented with a SelfService interface which restricts
them.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=265501922-10072003></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=265501922-10072003>How can I allow on a
queue-basis unprivileged users to search in the queue
tickets,</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=265501922-10072003>so that RT is used
as some kind of a knowledge base ?</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=265501922-10072003>How can I allow on a
queue-basis unprivileged users to list the other queue
requests,</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=265501922-10072003>so that they see
that the staff is busy doing something else, and where they stand in the
queue ?</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=265501922-10072003></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=265501922-10072003>I
found:</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=265501922-10072003><A
href="http://lists.fsck.com/pipermail/rt-devel/2001-April/001072.html">http://lists.fsck.com/pipermail/rt-devel/2001-April/001072.html</A></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=265501922-10072003>and granted everyone
the "SeeQueue" right, but they still see SelfService...</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=265501922-10072003></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=265501922-10072003>(I cannot make all
my users privileged by default, as they would appear in the
drop-boxes)</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=265501922-10072003></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=265501922-10072003>Thanks,</SPAN></FONT></DIV><!-- Converted from text/rtf format -->
<P><SPAN lang=en-us><FONT face=Arial size=2>--</FONT></SPAN> <BR><SPAN
lang=en-us><FONT face=Arial>Gilles-Eric DESCAMPS</FONT></SPAN>
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