<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN">
<HTML>
<HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=ISO-8859-1">
<META NAME="Generator" CONTENT="MS Exchange Server version 5.5.2653.12">
<TITLE>RE: [rt-users] browser issues / login</TITLE>
</HEAD>
<BODY>
<P><FONT SIZE=2>I'm running RT on linux/mysql4.12/apc1.3/mas1.22/rt3.04 - it was a standard install, no changes have been made.</FONT>
</P>
<BR>
<P><FONT SIZE=2>>Does this happen on several machines, or just one? If so, did you do a </FONT>
<BR><FONT SIZE=2>>custom or otherwise non-standard installation of IE?</FONT>
</P>
<P><FONT SIZE=2>For any user on win2k/xp using IE to access RT the RT_sid does not get set in the cookie and will thus kick user out of the RT app on successent screens. This happens on many machines so its not one particular IE install, and I have adjust caching to refresh everytime.</FONT></P>
<P><FONT SIZE=2>This must be happening to other IE users since its the standard RT install. This only happens on IE, not other browsers. </FONT></P>
<P><FONT SIZE=2>>Why not just tell your users to use some other browser?</FONT>
<BR><FONT SIZE=2>This isn't an option, its internal and everybody uses IE; I would think most people would use IE since they have a large marketshare -unfortunate as it is.</FONT></P>
<BR>
<P><FONT SIZE=2>>Besides, I've seen a number of IE installations break down in really </FONT>
<BR><FONT SIZE=2>>strange ways, such as displaying all links 1cm above the place they're </FONT>
<BR><FONT SIZE=2>>supposed to be (which turned out to be missing *write* permissions on a </FONT>
<BR><FONT SIZE=2>>DLL), so this doesn't really surprise me... though it's interesting.</FONT>
</P>
<P><FONT SIZE=2>Being that this is a client using a browser this shouldn't be an issue....unless I'm overlooking something.....the page is refreshing on each request and it accepts cookies, beyond that there isn't much else to set with the browser.</FONT></P>
</BODY>
</HTML>