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<DIV><FONT size=2>Hi all.</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>Although I'm still struggling to upgrade my 2.0.15 instalation
to 3.0.x version, I need to keep the "older" version up and running
meanwhile..</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>Now, the issue.</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>I need to send a notification to all elements of a group
whenever there is a "new" ticket on "their" queue:</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>If it is a new ticket, directly opened in their queue, a
simple "oncreate notify all watchers with template newticket" does the trick
(all queue users are "CCs" of the queue). Don't argue, it works :)</FONT></DIV>
<DIV><FONT size=2>The problem is when the ticket comes from another queue.
</FONT></DIV>
<DIV><FONT size=2>I already have the "OnQueueChange" scripcondition (from the
fsck.com contrib).... but afaik, if I do something like "onqueuechange notify
all watchers with template newticket", I'll notify the "Old" queue, not the new
one, right ?</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>How do I notify the "new" queue ? Is there any
"NotifyNewQueue" scripaction available ?</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>Thanks in advance,</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>Paulo Pinto</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2></FONT> </DIV>
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