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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>EX_TEMPFAIL is telling you that the
program that smrsh is trying to run (rt-mailgate) is returning a code that says
it (rt-mailgate) has a problem processing the message. I think you’re
probably beyond sendmail-related problems.</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Here’s how to approach debugging:</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in'><font size=2
color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>-<font size=1 face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></font><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>Capture a simple mail
message into a file, including the headers. (close enough: grab a message
with an editor from your mailbox file, including all the headers)</span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in'><font size=2
color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>-<font size=1 face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></font><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>Turn on debugging in
RT. See RT_SiteConfig.pm. Watch what happens in the debug log.</span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in'><font size=2
color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>-<font size=1 face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></font><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>Feed the test mail
message into rt-mailgate manually, and add the “—debug” flag
to rt-mailgate in addition to your other existing parameters.</span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in'><font size=2
color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>-<font size=1 face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></font><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>Watch the output from rt-mailgate
and in the debug log.</span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in'><font size=2
color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>-<font size=1 face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></font><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>Track down all the “permission
denied” errors that you might get. Anything that makes rt-mailgate
unhappy is a candidate as the cause of this failure.</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>-----Original Message-----<br>
<b><span style='font-weight:bold'>From:</span></b> Chhai Thach
[mailto:chhait@frontierisp.com.au] <br>
<b><span style='font-weight:bold'>Sent:</span></b> </span></font><font size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>Tuesday, August
12, 2003</span></font><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'> </span></font><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>3:49 AM</span></font><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'><br>
<b><span style='font-weight:bold'>To:</span></b> rt-users@lists.fsck.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> [rt-users] Newbie:
problem receiving mail through gateway</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
lang=EN-AU style='font-size:10.0pt;font-family:Arial'>Hi all</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
lang=EN-AU style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
lang=EN-AU style='font-size:10.0pt;font-family:Arial'>I’ve spent hours
digging up the archive and reading up on smrsh and other docs, to why I’m
unable to get RT3 to receive mail!!! The error I’m getting at the moment
is:</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
lang=EN-AU style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
lang=EN-AU style='font-size:10.0pt;font-family:Arial'>Deferred: prog mailer
(/usr/sbin/smrsh) exited with EX_TEMPFAIL</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
lang=EN-AU style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
lang=EN-AU style='font-size:10.0pt;font-family:Arial'>I have done what
it’s said in here <a
href="http://marc.free.net.ph/message/20030605.105120.74c3bfa8.html">http://marc.free.net.ph/message/20030605.105120.74c3bfa8.html</a></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
lang=EN-AU style='font-size:10.0pt;font-family:Arial'> as well as trying
other people suggestions as well.</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=1 face="Times New Roman"><span
lang=EN-AU style='font-size:7.5pt'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
lang=EN-AU style='font-size:10.0pt;font-family:Arial'>Please help! Thanks</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
lang=EN-AU style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
lang=EN-AU style='font-size:10.0pt;font-family:Arial'>Chhai Thach</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
lang=EN-AU style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
lang=EN-AU style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
lang=EN-AU style='font-size:12.0pt'> </span></font></p>
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