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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Fixed it, thanks to trial n error<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Had to put the <span class=SpellE>max_packet</span>
option in a different section of the <span class=SpellE>my.cnf</span> file<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Michael<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>-----Original Message-----<br>
<b><span style='font-weight:bold'>From:</span></b> RT <br>
<b><span style='font-weight:bold'>Posted At:</span></b> Wednesday, August 27,
2003 4:10 PM<br>
<b><span style='font-weight:bold'>Posted To:</span></b> RT<br>
<b><span style='font-weight:bold'>Conversation:</span></b> Attachment Size
problem<br>
<b><span style='font-weight:bold'>Subject:</span></b> [rt-users] Attachment
Size problem</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>My users are attaching files greater
than 1MB and my RT and Mysql is set for 10MB, but I still cannot attach large
files.<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Aug 27 </span></font><st1:time
Hour="15" Minute="55"><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>15:55:17</span></font></st1:time><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> rt2 RT: DBD::mysql::st execute
failed: MySQL server has gone away at
/usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 410.<span
style='mso-spacerun:yes'> </span>(/opt/rt3/lib/RT.pm:235)<span
style='mso-spacerun:yes'> </span><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Aug 27 </span></font><st1:time
Hour="15" Minute="55"><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>15:55:17</span></font></st1:time><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> rt2 RT: RT::Handle=HASH(0x851b4a4)
couldn't execute the query 'INSERT INTO Attachments (Subject, ContentType,
Filename, Headers, Creator, Parent, Created, ContentEncoding, Content,
TransactionId) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?)' at
/usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 417.<span
style='mso-spacerun:yes'> </span>(/opt/rt3/lib/RT.pm:235)<span
style='mso-spacerun:yes'> </span><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Aug 27 </span></font><st1:time
Hour="15" Minute="55"><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>15:55:18</span></font></st1:time><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> rt2 RT: RT::Scrip=HASH(0x98aa9b0):
Couldn't prepare Open Tickets (/opt/rt3/lib/RT/Scrip_Overlay.pm:338)<span
style='mso-spacerun:yes'> </span><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Has anyone actually fixed this
problem that was happening to them?<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoPlainText style='margin-left:.5in'><font size=2 face="Courier New"><span
style='font-size:10.0pt;mso-no-proof:yes'>Thanks,<o:p></o:p></span></font></p>
<p class=MsoPlainText style='margin-left:.5in'><font size=2 face="Courier New"><st1:PersonName><span
style='font-size:10.0pt;mso-no-proof:yes'>Michael Brown<o:p></o:p></span></font></p>
<p class=MsoPlainText style='margin-left:.5in'><font size=2 face="Courier New"><span
style='font-size:10.0pt;mso-no-proof:yes'></st1:PersonName>InterCept<o:p></o:p></span></font></p>
<p class=MsoPlainText style='margin-left:.5in'><font size=2 face="Courier New"><span
style='font-size:10.0pt;mso-no-proof:yes'>Systems Administrator<o:p></o:p></span></font></p>
<p class=MsoPlainText style='margin-left:.5in'><font size=2 face="Courier New"><span
style='font-size:10.0pt;mso-no-proof:yes'>770.248.9600 x4856</span><o:p></o:p></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
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