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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>My users are attaching files greater than 1MB and my RT and <span
class=SpellE>Mysql</span> is set for 10MB, but I still cannot attach large
files.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Aug 27 </span></font><st1:time Hour="15" Minute="55"><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>15:55:17</span></font></st1:time><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> rt2 RT: <span
class=SpellE>DBD:<span class=GramE>:mysql</span>::st</span> execute failed: <span
class=SpellE>MySQL</span> server has gone away at
/usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 410.<span
style='mso-spacerun:yes'> </span>(/opt/rt3/lib/RT.pm:235)<span
style='mso-spacerun:yes'> </span><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Aug 27 15:55:17 rt2 RT: <span class=SpellE>RT::Handle</span>=HASH(0x851b4a4)
couldn't execute the query 'INSERT INTO Attachments (Subject, <span
class=SpellE>ContentType</span>, Filename, Headers, Creator, Parent, Created, <span
class=SpellE>ContentEncoding</span>, Content, <span class=SpellE>TransactionId</span>)
VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?)' at
/usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 417.<span
style='mso-spacerun:yes'> </span>(/opt/rt3/lib/RT.pm:235)<span
style='mso-spacerun:yes'> </span><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Aug 27 </span></font><st1:time Hour="15" Minute="55"><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>15:55:18</span></font></st1:time><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> rt2 RT: <span
class=SpellE>RT:<span class=GramE>:Scrip</span></span>=HASH(0x98aa9b0):
Couldn't prepare Open Tickets (/opt/rt3/lib/RT/Scrip_Overlay.pm:338)<span
style='mso-spacerun:yes'> </span><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Has anyone actually fixed this problem that was happening to
them?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt;mso-no-proof:yes'>Thanks,<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><st1:PersonName><span
style='font-size:10.0pt;mso-no-proof:yes'>Michael Brown<o:p></o:p></span></st1:PersonName></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt;mso-no-proof:yes'>InterCept<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt;mso-no-proof:yes'>Systems Administrator<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt;mso-no-proof:yes'>770.248.9600 x4856</span><o:p></o:p></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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