<html xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns="http://www.w3.org/TR/REC-html40">

<head>
<meta http-equiv=Content-Type content="text/html; charset=us-ascii">
<meta name=ProgId content=Word.Document>
<meta name=Generator content="Microsoft Word 10">
<meta name=Originator content="Microsoft Word 10">
<link rel=File-List href="cid:filelist.xml@01C37219.34BB12D0">
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
 name="time"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
 name="date"/>
<!--[if gte mso 9]><xml>
 <o:OfficeDocumentSettings>
  <o:DoNotRelyOnCSS/>
 </o:OfficeDocumentSettings>
</xml><![endif]--><!--[if gte mso 9]><xml>
 <w:WordDocument>
  <w:SpellingState>Clean</w:SpellingState>
  <w:GrammarState>Clean</w:GrammarState>
  <w:DocumentKind>DocumentEmail</w:DocumentKind>
  <w:EnvelopeVis/>
  <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel>
 </w:WordDocument>
</xml><![endif]--><!--[if !mso]>
<style>
st1\:*{behavior:url(#default#ieooui) }
</style>
<![endif]-->
<style>
<!--
 /* Font Definitions */
 @font-face
        {font-family:Tahoma;
        panose-1:2 11 6 4 3 5 4 4 2 4;
        mso-font-charset:0;
        mso-generic-font-family:swiss;
        mso-font-pitch:variable;
        mso-font-signature:1627421319 -2147483648 8 0 66047 0;}
 /* Style Definitions */
 p.MsoNormal, li.MsoNormal, div.MsoNormal
        {mso-style-parent:"";
        margin:0in;
        margin-bottom:.0001pt;
        mso-pagination:widow-orphan;
        font-size:12.0pt;
        font-family:"Times New Roman";
        mso-fareast-font-family:"Times New Roman";}
a:link, span.MsoHyperlink
        {color:blue;
        text-decoration:underline;
        text-underline:single;}
a:visited, span.MsoHyperlinkFollowed
        {color:purple;
        text-decoration:underline;
        text-underline:single;}
span.emailstyle17
        {mso-style-name:emailstyle17;
        font-family:Arial;
        mso-ascii-font-family:Arial;
        mso-hansi-font-family:Arial;
        mso-bidi-font-family:Arial;
        color:windowtext;}
span.EmailStyle18
        {mso-style-type:personal;
        mso-style-noshow:yes;
        mso-ansi-font-size:10.0pt;
        mso-bidi-font-size:10.0pt;
        font-family:Arial;
        mso-ascii-font-family:Arial;
        mso-hansi-font-family:Arial;
        mso-bidi-font-family:Arial;
        color:navy;}
span.EmailStyle19
        {mso-style-type:personal-reply;
        mso-style-noshow:yes;
        mso-ansi-font-size:10.0pt;
        mso-bidi-font-size:10.0pt;
        font-family:Arial;
        mso-ascii-font-family:Arial;
        mso-hansi-font-family:Arial;
        mso-bidi-font-family:Arial;
        color:navy;}
@page Section1
        {size:8.5in 11.0in;
        margin:1.0in 1.25in 1.0in 1.25in;
        mso-header-margin:.5in;
        mso-footer-margin:.5in;
        mso-paper-source:0;}
div.Section1
        {page:Section1;}
-->
</style>
<!--[if gte mso 10]>
<style>
 /* Style Definitions */ 
 table.MsoNormalTable
        {mso-style-name:"Table Normal";
        mso-tstyle-rowband-size:0;
        mso-tstyle-colband-size:0;
        mso-style-noshow:yes;
        mso-style-parent:"";
        mso-padding-alt:0in 5.4pt 0in 5.4pt;
        mso-para-margin:0in;
        mso-para-margin-bottom:.0001pt;
        mso-pagination:widow-orphan;
        font-size:10.0pt;
        font-family:"Times New Roman";}
</style>
<![endif]-->
</head>

<body lang=EN-US link=blue vlink=purple style='tab-interval:.5in'>

<div class=Section1>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Delete the user from the RT3 database
manually, you should be ok then<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks,<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Michael<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>

<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>-----Original Message-----<br>
<b><span style='font-weight:bold'>From:</span></b> Atkinson, Daniel
[mailto:datkinson@sevenww.co.uk] <br>
<b><span style='font-weight:bold'>Posted At:</span></b> </span></font><st1:date
Month="9" Day="3" Year="2003"><font size=2 face=Tahoma><span style='font-size:
 10.0pt;font-family:Tahoma'>Wednesday, September 03, 2003</span></font></st1:date><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> </span></font><st1:time
Hour="12" Minute="29"><font size=2 face=Tahoma><span style='font-size:10.0pt;
 font-family:Tahoma'>12:29 PM</span></font></st1:time><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'><br>
<b><span style='font-weight:bold'>Posted To:</span></b> RT<br>
<b><span style='font-weight:bold'>Conversation:</span></b> [rt-users] User
could not be created: name in use<br>
<b><span style='font-weight:bold'>Subject:</span></b> [rt-users] User could not
be created: name in use</span></font><o:p></o:p></p>

<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>

<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
lang=EN-GB style='font-size:10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>I
created a new user in RT earlier today but I hit submit before I'd filled out
all the details - i.e. I only got as far as the username.</span></font><o:p></o:p></p>

<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
lang=EN-GB style='font-size:10.0pt;font-family:Arial;mso-ansi-language:EN-GB'> </span></font><o:p></o:p></p>

<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
lang=EN-GB style='font-size:10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>The
user seemed to have been created, but doesn't appear in the user list. So, I've
tried to create the user again and I get the error: "User could not be
created: name in use". Since the user isn't in the list, I can't delete
him and start again.</span></font><o:p></o:p></p>

<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
lang=EN-GB style='font-size:10.0pt;font-family:Arial;mso-ansi-language:EN-GB'> </span></font><o:p></o:p></p>

<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
lang=EN-GB style='font-size:10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>I
searched the list archive but couldn't find anything about this so any help is
much appreciated!</span></font><o:p></o:p></p>

<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
lang=EN-GB style='font-size:10.0pt;font-family:Arial;mso-ansi-language:EN-GB'> </span></font><o:p></o:p></p>

<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
lang=EN-GB style='font-size:10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>I'm
using RT3 with mod_perl & postgres on debian.</span></font><o:p></o:p></p>

<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
lang=EN-GB style='font-size:10.0pt;font-family:Arial;mso-ansi-language:EN-GB'> </span></font><o:p></o:p></p>

<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
lang=EN-GB style='font-size:10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>Thanks</span></font><o:p></o:p></p>

<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
lang=EN-GB style='font-size:10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>Dan.</span></font><o:p></o:p></p>

<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
lang=EN-GB style='font-size:10.0pt;font-family:Arial;mso-ansi-language:EN-GB'> </span></font><o:p></o:p></p>

<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
lang=EN-GB style='font-size:10.0pt;font-family:Arial;mso-ansi-language:EN-GB'> </span></font><o:p></o:p></p>

</div>

</body>

</html>