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<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>Hi,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>We have this scenario:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>when a user sends a request
via e-mail to RT, the mail server (which is not the RT machine) receives and
forwardes it to the RT machine; on the RT machine there is Postfix which
redirects the request to RT software; if the apache web server on the RT
machine does not work (httpd is stopped for some reasone),<span
style='mso-spacerun:yes'> </span>the request is not managed by<span
style='mso-spacerun:yes'> </span>RT and no error is sent to the sender
because the mail server was able to forward the e-mail to the RT machine which
is reachable and functional. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>There is any problem if the
RT machine is not reachable: the web server retries to send the e-mail request
for a period after which an e-mail error is sent back to the sender.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>How can I do for not to lose
ticket request or correspondence between users and RT? <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>Our configurations are: <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>RH 9.0<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>Postfix1.1.12-1<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>mysql<span
style='mso-spacerun:yes'> </span>Ver 11.18 Distrib 3.23.56 <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>apache 2.0.40<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>Thanks in advance.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Francesca Del Corso<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I.N.F.N. – <span class=SpellE>Sez.</span> Firenze<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Sesto Fiorentino - <span class=SpellE>Italy</span><o:p></o:p></span></font></p>
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