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<DIV><SPAN class=778100720-11092003><FONT face=Arial color=#0000ff
size=2>Scott,</FONT></SPAN></DIV>
<DIV><SPAN class=778100720-11092003><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=778100720-11092003><FONT face=Arial color=#0000ff size=2>which
my.cnf are you using? my-large.cnf is recommended!</FONT></SPAN></DIV>
<DIV><SPAN class=778100720-11092003><FONT face=Arial color=#0000ff size=2>Also,
hardware specifications? RAM, CPU?</FONT></SPAN></DIV>
<DIV><SPAN class=778100720-11092003><FONT face=Arial color=#0000ff size=2>And
like Michael already responded, mysql 4.x is very highly
recommended!</FONT></SPAN></DIV>
<DIV><SPAN class=778100720-11092003><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=778100720-11092003><FONT face=Arial color=#0000ff size=2>Search
back the mailing list, for august 2003, there are some good mails regarding
speed issues!</FONT></SPAN></DIV>
<DIV><SPAN class=778100720-11092003><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=778100720-11092003><FONT face=Arial color=#0000ff
size=2>A.</FONT></SPAN></DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV></DIV>
<DIV class=OutlookMessageHeader lang=sl dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B>
rt-users-admin@lists.fsck.com [mailto:rt-users-admin@lists.fsck.com] <B>On
Behalf Of </B>Scott Dexter<BR><B>Sent:</B> Thursday, September 11, 2003 8:46
PM<BR><B>To:</B> 'RT'<BR><B>Cc:</B> rt-users@lists.fsck.com<BR><B>Subject:</B>
RE: [rt-users] RT 3.0.4 very slow when replying to tickets via web
interface<BR><BR></FONT></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">I am running it on a
Red Hat 8.0 box with MySQL3 and apache 1.3.27, the DB isn’t THAT big, not sure
what could be causing this. Not see any particular load on the machine
either, which is very perplexing.</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Scott</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<DIV>
<P><FONT face=Arial color=navy size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: navy; FONT-FAMILY: Arial">----</SPAN></FONT></P>
<P><FONT face=Arial color=navy size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: navy; FONT-FAMILY: Arial">Scott
Dexter</SPAN></FONT></P></DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">-----Original
Message-----<BR><B><SPAN style="FONT-WEIGHT: bold">From:</SPAN></B> RT
[mailto:RT@InterCept.Net] <BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> </SPAN></FONT><FONT face=Tahoma
size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">Thursday, September
11, 2003</SPAN></FONT><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> </SPAN></FONT><FONT face=Tahoma
size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">2:42
PM</SPAN></FONT><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"><BR><B><SPAN
style="FONT-WEIGHT: bold">To:</SPAN></B> Scott Dexter<BR><B><SPAN
style="FONT-WEIGHT: bold">Cc:</SPAN></B> rt-users@lists.fsck.com<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> RE: [rt-users] RT 3.0.4 very
slow when replying to tickets via web interface</SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"></SPAN></FONT> </P>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Arial color=navy
size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">It’s
been said in here that mysql 4.0 gives better performance... what os are you
running this on? If you have the resources, backup ur rt3 dir and do a
mysqldump of your rt3 db and use that information on a server with apache2 and
mysql 4 and maybe a newer distro of your os. </SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Arial color=navy
size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Arial color=navy
size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Michael</SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Arial color=navy
size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P class=MsoNormal style="MARGIN-LEFT: 1in"><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">-----Original
Message-----<BR><B><SPAN style="FONT-WEIGHT: bold">From:</SPAN></B> Scott
Dexter [mailto:scott.dexter@mailsrv.prov.ingenta.com] <BR><B><SPAN
style="FONT-WEIGHT: bold">Posted At:</SPAN></B> </SPAN></FONT><FONT
face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">Thursday, September 11,
2003</SPAN></FONT><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> </SPAN></FONT><FONT face=Tahoma
size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">2:14
PM</SPAN></FONT><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"><BR><B><SPAN
style="FONT-WEIGHT: bold">Posted To:</SPAN></B> RT<BR><B><SPAN
style="FONT-WEIGHT: bold">Conversation:</SPAN></B> [rt-users] RT 3.0.4 very
slow when replying to tickets via web interface<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> [rt-users] RT 3.0.4 very slow
when replying to tickets via web interface</SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 1in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"></SPAN></FONT> </P>
<P class=MsoNormal style="MARGIN-LEFT: 1in"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P class=MsoNormal style="MARGIN-LEFT: 1in"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">We’re using MySQL, and apache
1.3.27 with mod_perl. When you attempt to reply with the web interface, it
spins it’s wheels for a Long time (60 seconds and more) then finally goes
through. Not seeing high loads on the machine and RT only has 5 users at
any given time, the DB has about 1500 tickets in it. Any
thoughts?</SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 1in"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P class=MsoNormal style="MARGIN-LEFT: 1in"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Scott</SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 1in"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P style="MARGIN-LEFT: 1in"><FONT face=Arial size=1><SPAN
style="FONT-SIZE: 7.5pt; FONT-FAMILY: Arial">----</SPAN></FONT></P>
<P style="MARGIN-LEFT: 1in"><FONT face=Arial size=1><SPAN
style="FONT-SIZE: 7.5pt; FONT-FAMILY: Arial">Scott Dexter</SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 1in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"></SPAN></FONT> </P></DIV><BR>
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