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<TITLE>NO Incoming mail</TITLE>
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<P><FONT SIZE=2 FACE="Arial">mysql 4.014/RT3.04/ap1.38/mp1.28/</FONT>
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<P><FONT SIZE=2 FACE="Arial">Outgoing mail seems to be working perfectly. If a create a ticket and add a cc then the cc gets sent out as should be expected.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">Incoming is not working. </FONT>
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<P><FONT SIZE=2 FACE="Arial">Neither</FONT>
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<P><FONT SIZE=2 FACE="Arial">a) reply to a problem the was sent via cc from RT, the comments do not get appended to the history or seem to go anywhere for that matter. I checked the system email and also to see if it gets bounced.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">Nor</FONT>
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<P><FONT SIZE=2 FACE="Arial">b) sending an email directly to the RT . I use problems@rt_url.com.</FONT>
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<P><FONT SIZE=2 FACE="Arial">Here are some of my rt_config settings. I've checked documents and mail list but something is not set right....</FONT>
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<P><FONT SIZE=2 FACE="Arial">What is set wrong for incoming mail?</FONT>
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<P> <FONT SIZE=2 FACE="Arial">-where jeff.hodge@company.com is the company email</FONT>
<BR> <FONT SIZE=2 FACE="Arial">and</FONT>
<BR> <FONT SIZE=2 FACE="Arial">-rt_url.com is the domain for RT</FONT>
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<P><FONT SIZE=2 FACE="Courier New">Set($OwnerEmail , 'jeff.hodge@company.com');</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($LoopsToRTOwner , 1);</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($StoreLoops , 1);</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($MaxAttachmentSize , 10000000);</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($TruncateLongAttachments , undef);</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($DropLongAttachments , undef);</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($ParseNewMessageForTicketCcs , 1);</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($RTAddressRegexp , '^rt\@rt_url.com$');</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($CanonicalizeEmailAddressMatch ,'subdomain.example.com$');</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($CanonicalizeEmailAddressReplace , 'example.com');</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($SenderMustExistInExternalDatabase , 1);</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($OwnerEmail , 'jeff.hodge@company.com');</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($CorrespondAddress ,'problems@rt_url.com');</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($CommentAddress , 'problems@rt_url.com');</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($MailCommand , 'sendmail');</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($SendmailArguments , "-oi -t");</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($SendmailPath , "/usr/sbin/sendmail");</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($UseFriendlyFromLine , 1);</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($FriendlyFromLineFormat , "\"%s via RT\" <%s>");</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($UseFriendlyToLine , 0);</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($NotifyActor, 0);</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($LogToSyslog , 'debug');</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($LogToScreen , 'error');</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($LogToFile , 1);</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($LogDir, '/opt/rt3/var/log');</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($LogToFileNamed , "rt.log"); #log to rt.log</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($LoopsToRTOwner , 1);</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($StoreLoops , 1);</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($MaxAttachmentSize , 10000000);</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($TruncateLongAttachments , undef);</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($DropLongAttachments , undef);</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($ParseNewMessageForTicketCcs , 1);</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($RTAddressRegexp , '^rt\@rt_url.com');</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($CanonicalizeEmailAddressMatch , 'subdomain.example.com$');</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($CanonicalizeEmailAddressReplace , 'example.com');</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Set($SenderMustExistInExternalDatabase , 1);</FONT>
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