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<title>NO Incoming mail</title>
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<w:SpellingState>Clean</w:SpellingState>
<w:GrammarState>Clean</w:GrammarState>
<w:DocumentKind>DocumentEmail</w:DocumentKind>
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<div class=Section1>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Did you setup /etc/aliases? And restart <span
class=SpellE>sendmail</span>? Does your <span class=SpellE>sendmail</span>
server even receive the e-mail? What does it say in the /<span class=SpellE>var/log/maillog</span>
when you send an e-mail to the server? Etc <span class=SpellE>etc</span>…<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Michael<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>-----Original Message-----<br>
<b><span style='font-weight:bold'>From:</span></b> Hodge, Jeff F (ECIII)
[mailto:Jeff.Hodge@yuma.army.mil] <br>
<b><span style='font-weight:bold'>Posted At:</span></b> Thursday, September 18,
2003 2:50 PM<br>
<b><span style='font-weight:bold'>Posted To:</span></b> RT<br>
<b><span style='font-weight:bold'>Conversation:</span></b> [rt-users] NO
Incoming mail<br>
<b><span style='font-weight:bold'>Subject:</span></b> [rt-users] NO Incoming
mail</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p style='margin-left:.5in'><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'>mysql 4.014/RT3.04/ap1.38/mp1.28/</span></font> <o:p></o:p></p>
<p style='margin-left:.5in'><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'>Outgoing mail seems to be working perfectly. If
a create a ticket and add a cc then the cc gets sent out as should be expected.</span></font><o:p></o:p></p>
<p style='margin-left:.5in'><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'>Incoming is not working. </span></font><o:p></o:p></p>
<p style='margin-left:.5in'><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'>Neither</span></font> <o:p></o:p></p>
<p style='margin-left:.5in'><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'>a) reply to a problem the was sent via cc from RT,
the comments do not get appended to the history or seem to go anywhere for that
matter. I checked the system email and also to see if it gets bounced.</span></font><o:p></o:p></p>
<p style='margin-left:.5in'><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'>Nor</span></font> <o:p></o:p></p>
<p style='margin-left:.5in'><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'>b) sending an email directly to the RT .
I use problems@rt_url.com.</span></font> <o:p></o:p></p>
<p style='margin-left:.5in'><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'>Here are some of my rt_config settings. I've
checked documents and mail list but something is not set right....</span></font>
<o:p></o:p></p>
<p style='margin-left:.5in'><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'>What is set wrong for incoming mail?</span></font> <o:p></o:p></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>-where
jeff.hodge@company.com is the company email</span></font> <br>
<font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>and</span></font> <br>
<font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>-rt_url.com is the domain for RT</span></font>
<o:p></o:p></p>
<p style='margin-left:.5in'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'>Set($OwnerEmail ,
'jeff.hodge@company.com');</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($LoopsToRTOwner
, 1);</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($StoreLoops
, 1);</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($MaxAttachmentSize
, 10000000);</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($TruncateLongAttachments
, undef);</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($DropLongAttachments
, undef);</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($ParseNewMessageForTicketCcs
, 1);</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($RTAddressRegexp
, '^rt\@rt_url.com$');</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($CanonicalizeEmailAddressMatch
,'subdomain.example.com$');</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($CanonicalizeEmailAddressReplace
, 'example.com');</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($SenderMustExistInExternalDatabase
, 1);</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($OwnerEmail
, 'jeff.hodge@company.com');</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($CorrespondAddress
,'problems@rt_url.com');</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($CommentAddress
, 'problems@rt_url.com');</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($MailCommand
, 'sendmail');</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($SendmailArguments
, "-oi -t");</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($SendmailPath
, "/usr/sbin/sendmail");</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($UseFriendlyFromLine
, 1);</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($FriendlyFromLineFormat
, "\"%s via RT\" <%s>");</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($UseFriendlyToLine
, 0);</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($NotifyActor,
0);</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($LogToSyslog
, 'debug');</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($LogToScreen
, 'error');</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($LogToFile
, 1);</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($LogDir,
'/opt/rt3/var/log');</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($LogToFileNamed
, "rt.log"); #log to rt.log</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($LoopsToRTOwner
, 1);</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($StoreLoops
, 1);</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($MaxAttachmentSize
, 10000000);</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($TruncateLongAttachments
, undef);</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($DropLongAttachments
, undef);</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($ParseNewMessageForTicketCcs
, 1);</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($RTAddressRegexp
, '^rt\@rt_url.com');</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($CanonicalizeEmailAddressMatch
, 'subdomain.example.com$');</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($CanonicalizeEmailAddressReplace
, 'example.com');</span></font> <br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Set($SenderMustExistInExternalDatabase
, 1);</span></font> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:
12.0pt;margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><br style='mso-special-character:line-break'>
<![if !supportLineBreakNewLine]><br style='mso-special-character:line-break'>
<![endif]><o:p></o:p></span></font></p>
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