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<TITLE>NO Incoming mail</TITLE>
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<DIV>
<P><SPAN class=449475420-18092003><FONT face=Arial
size=2></FONT></SPAN> </P>
<P><SPAN class=449475420-18092003><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">>Did you setup
/etc/aliases?</SPAN></SPAN></P>
<P><SPAN class=449475420-18092003>/etc/alias:</SPAN></P>
<P># rt mail gateway setup<SPAN class=449475420-18092003> </SPAN></P>
<P><SPAN class=449475420-18092003></SPAN>rt: "|/opt/rt3/bin/rt-mailgate<SPAN
class=449475420-18092003> </SPAN>--queue general --action correspond --url <A
href="http://rt_url.com/"><FONT color=#000000>http://<SPAN
class=449475420-18092003>rt_url.com</SPAN>/</FONT></A></P>
<P><FONT face=Arial><FONT color=#000080><FONT size=2><SPAN
class=449475420-18092003>></SPAN>And restart <SPAN
class=SpellE>sendmail</SPAN></FONT></FONT></FONT></P>
<P><FONT size=+0><FONT size=+0><FONT face=Arial color=#000080 size=2><SPAN
class=SpellE><SPAN
class=449475420-18092003>yes</SPAN></SPAN></FONT></FONT></FONT></P>
<P><FONT size=+0><FONT size=+0><FONT face=Arial color=#000080 size=2><SPAN
class=SpellE><SPAN
class=449475420-18092003></SPAN></SPAN></FONT></FONT></FONT> </P>
<P><FONT size=+0><FONT size=+0><FONT face=Arial color=#000080 size=2><SPAN
class=SpellE><SPAN class=449475420-18092003>>Does your <SPAN
class=SpellE>sendmail</SPAN> server even receive the e-mail?
</SPAN></SPAN></FONT></FONT></FONT></P>
<P><FONT size=+0><FONT size=+0><FONT face=Arial color=#000080 size=2><SPAN
class=SpellE><SPAN class=449475420-18092003>doesn't appear to be recieve mail
sent directly to the server</SPAN></SPAN></FONT></FONT></FONT></P>
<P><FONT size=+0><FONT size=+0><FONT face=Arial color=#000080 size=2><SPAN
class=SpellE><SPAN class=449475420-18092003>What file adjusts sendmail
settings?</SPAN></SPAN></FONT></FONT></FONT></P>
<P><FONT size=+0><FONT size=+0><FONT face=Arial color=#000080 size=2><SPAN
class=SpellE><SPAN
class=449475420-18092003></SPAN></SPAN></FONT></FONT></FONT> </P>
<P><FONT size=+0><FONT size=+0><FONT face=Arial color=#000080 size=2><SPAN
class=SpellE><SPAN class=449475420-18092003>>What does it say in the /<SPAN
class=SpellE>var/log/maillog</SPAN> when you send an e-mail to the
server?</SPAN></SPAN></FONT></FONT></FONT></P>
<P><FONT size=+0><FONT size=+0><FONT face=Arial color=#000080 size=2><SPAN
class=SpellE><SPAN class=449475420-18092003>Actualy called
[/var/log/mail]</SPAN></SPAN></FONT></FONT></FONT></P>
<P><FONT size=+0><FONT size=+0><FONT face=Arial color=#000080 size=2><SPAN
class=SpellE><SPAN class=449475420-18092003>ah, I'm getting connection refused
errors...</SPAN></SPAN></FONT></FONT></FONT></P>
<P><FONT size=+0><FONT size=+0><FONT face=Arial color=#000080 size=2><SPAN
class=SpellE><SPAN class=449475420-18092003>If I send an email from the server
(pine) it sends. The replay to this address doesn't work, but it doesn't
bounce either.</SPAN></SPAN></FONT></FONT></FONT></P>
<P><FONT size=+0><FONT size=+0><FONT face=Arial color=#000080 size=2><SPAN
class=SpellE><SPAN
class=449475420-18092003></SPAN></SPAN></FONT></FONT></FONT> </P></DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT size=2><SPAN
class=449475420-18092003> </SPAN>-----Original
Message-----<BR><B>From:</B> RT [mailto:RT@InterCept.Net]<BR><B>Sent:</B>
Thursday, September 18, 2003 12:30 PM<BR><B>To:</B> Hodge, Jeff F
(ECIII)<BR><B>Cc:</B> rt-users@lists.fsck.com<BR><B>Subject:</B> RE:
[rt-users] NO Incoming mail<BR><BR></DIV></FONT>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Did you setup
/etc/aliases? And restart <SPAN class=SpellE>sendmail</SPAN>? Does your <SPAN
class=SpellE>sendmail</SPAN> server even receive the e-mail? What does it say
in the /<SPAN class=SpellE>var/log/maillog</SPAN> when you send an e-mail to
the server? Etc <SPAN class=SpellE>etc</SPAN>...<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Michael<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">-----Original
Message-----<BR><B><SPAN style="FONT-WEIGHT: bold">From:</SPAN></B> Hodge,
Jeff F (ECIII) [mailto:Jeff.Hodge@yuma.army.mil] <BR><B><SPAN
style="FONT-WEIGHT: bold">Posted At:</SPAN></B> Thursday, September 18, 2003
2:50 PM<BR><B><SPAN style="FONT-WEIGHT: bold">Posted To:</SPAN></B>
RT<BR><B><SPAN style="FONT-WEIGHT: bold">Conversation:</SPAN></B> [rt-users]
NO Incoming mail<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B>
[rt-users] NO Incoming mail</SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<P style="MARGIN-LEFT: 0.5in"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">mysql
4.014/RT3.04/ap1.38/mp1.28/</SPAN></FONT> <o:p></o:p></P>
<P style="MARGIN-LEFT: 0.5in"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Outgoing mail seems to be working
perfectly. If a create a ticket and add a cc then the cc gets sent out
as should be expected.</SPAN></FONT><o:p></o:p></P>
<P style="MARGIN-LEFT: 0.5in"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Incoming is not working.
</SPAN></FONT><o:p></o:p></P>
<P style="MARGIN-LEFT: 0.5in"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Neither</SPAN></FONT>
<o:p></o:p></P>
<P style="MARGIN-LEFT: 0.5in"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">a) reply to a problem the was sent
via cc from RT, the comments do not get appended to the history or seem to go
anywhere for that matter. I checked the system email and also to see if it
gets bounced.</SPAN></FONT><o:p></o:p></P>
<P style="MARGIN-LEFT: 0.5in"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Nor</SPAN></FONT> <o:p></o:p></P>
<P style="MARGIN-LEFT: 0.5in"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">b) sending an email directly
to the RT . I use problems@rt_url.com.</SPAN></FONT> <o:p></o:p></P>
<P style="MARGIN-LEFT: 0.5in"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Here are some of my rt_config
settings. I've checked documents and mail list but something is not set
right....</SPAN></FONT> <o:p></o:p></P>
<P style="MARGIN-LEFT: 0.5in"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">What is set wrong for incoming
mail?</SPAN></FONT> <o:p></o:p></P>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<P style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt">
</SPAN></FONT><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">-where jeff.hodge@company.com is
the company email</SPAN></FONT> <BR>
<FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">and</SPAN></FONT>
<BR> <FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">-rt_url.com is the domain for
RT</SPAN></FONT> <o:p></o:p></P>
<P style="MARGIN-LEFT: 0.5in"><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($OwnerEmail ,
'jeff.hodge@company.com');</SPAN></FONT> <BR><FONT face="Courier New"
size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($LoopsToRTOwner ,
1);</SPAN></FONT> <BR><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($StoreLoops ,
1);</SPAN></FONT> <BR><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($MaxAttachmentSize ,
10000000);</SPAN></FONT> <BR><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($TruncateLongAttachments
, undef);</SPAN></FONT> <BR><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($DropLongAttachments ,
undef);</SPAN></FONT> <BR><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($ParseNewMessageForTicketCcs
, 1);</SPAN></FONT> <BR><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($RTAddressRegexp ,
'^rt\@rt_url.com$');</SPAN></FONT> <BR><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($CanonicalizeEmailAddressMatch
,'subdomain.example.com$');</SPAN></FONT> <BR><FONT face="Courier New"
size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($CanonicalizeEmailAddressReplace
, 'example.com');</SPAN></FONT> <BR><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($SenderMustExistInExternalDatabase
, 1);</SPAN></FONT> <BR><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($OwnerEmail ,
'jeff.hodge@company.com');</SPAN></FONT> <BR><FONT face="Courier New"
size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($CorrespondAddress
,'problems@rt_url.com');</SPAN></FONT> <BR><FONT face="Courier New"
size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($CommentAddress ,
'problems@rt_url.com');</SPAN></FONT> <BR><FONT face="Courier New"
size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($MailCommand ,
'sendmail');</SPAN></FONT> <BR><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($SendmailArguments ,
"-oi -t");</SPAN></FONT> <BR><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($SendmailPath ,
"/usr/sbin/sendmail");</SPAN></FONT> <BR><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($UseFriendlyFromLine ,
1);</SPAN></FONT> <BR><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($FriendlyFromLineFormat
, "\"%s via RT\" <%s>");</SPAN></FONT> <BR><FONT face="Courier New"
size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($UseFriendlyToLine ,
0);</SPAN></FONT> <BR><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($NotifyActor,
0);</SPAN></FONT> <BR><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($LogToSyslog
, 'debug');</SPAN></FONT> <BR><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($LogToScreen
, 'error');</SPAN></FONT> <BR><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($LogToFile
, 1);</SPAN></FONT> <BR><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($LogDir,
'/opt/rt3/var/log');</SPAN></FONT> <BR><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($LogToFileNamed ,
"rt.log"); #log to rt.log</SPAN></FONT> <BR><FONT
face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($LoopsToRTOwner ,
1);</SPAN></FONT> <BR><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($StoreLoops ,
1);</SPAN></FONT> <BR><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($MaxAttachmentSize ,
10000000);</SPAN></FONT> <BR><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($TruncateLongAttachments
, undef);</SPAN></FONT> <BR><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($DropLongAttachments ,
undef);</SPAN></FONT> <BR><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($ParseNewMessageForTicketCcs
, 1);</SPAN></FONT> <BR><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($RTAddressRegexp ,
'^rt\@rt_url.com');</SPAN></FONT> <BR><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($CanonicalizeEmailAddressMatch
, 'subdomain.example.com$');</SPAN></FONT> <BR><FONT face="Courier New"
size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($CanonicalizeEmailAddressReplace
, 'example.com');</SPAN></FONT> <BR><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Set($SenderMustExistInExternalDatabase
, 1);</SPAN></FONT> <o:p></o:p></P>
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