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<body lang=IT link=blue vlink=purple style='tab-interval:35.4pt'>
<div class=Section1>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>when I open a ticket I
received, this system error appears<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'><o:p> </o:p></span></font></p>
<p class=MsoNormal><span class=GramE><b><font size=1 face=Verdana><span
style='font-size:7.5pt;font-family:Verdana;font-weight:bold'>error</span></font></b></span><b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana;
font-weight:bold'>:</span></font></b><font size=1 face=Verdana><span
style='font-size:7.5pt;font-family:Verdana'> </span></font> <font size=1
face=Verdana><span style='font-size:7.5pt;font-family:Verdana'>Internal Error
() on 'Il computer locale in questione fa parte di un apparato sperimentale ed
Ã' at /usr/lib/perl5/site_perl/5.8.0/Text/Quoted.pm line 187.<br>
<b><span style='font-weight:bold'>context:</span></b> </span></font> <font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'><o:p></o:p></span></font></p>
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0
style='mso-cellspacing:0cm;mso-padding-alt:0cm 0cm 0cm 0cm'>
<tr style='mso-yfti-irow:0'>
<td nowrap valign=top style='padding:0cm 0cm 0cm 0cm'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana;font-weight:bold'>...</span></font></b><font size=1
face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0cm 0cm 0cm 0cm'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
</td>
</tr>
<tr style='mso-yfti-irow:1'>
<td nowrap valign=top style='padding:0cm 0cm 0cm 0cm'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana;font-weight:bold'>183:</span></font></b><font size=1
face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0cm 0cm 0cm 0cm'>
<p class=MsoNormal><font size=1 face=Verdana><span lang=EN-GB
style='font-size:7.5pt;font-family:Verdana;mso-ansi-language:EN-GB'>$lines[-1]{presig}
.= $lines[-1]{quoter} = defn $2;</span></font><span lang=EN-GB
style='mso-ansi-language:EN-GB'><o:p></o:p></span></p>
</td>
</tr>
<tr style='mso-yfti-irow:2'>
<td nowrap valign=top style='padding:0cm 0cm 0cm 0cm'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana;font-weight:bold'>184:</span></font></b><font size=1
face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0cm 0cm 0cm 0cm'>
<p class=MsoNormal><font size=1 face=Verdana><span lang=EN-GB
style='font-size:7.5pt;font-family:Verdana;mso-ansi-language:EN-GB'>$lines[-1]{presig}
.= $lines[-1]{quotespace} = defn $3;</span></font><span lang=EN-GB
style='mso-ansi-language:EN-GB'><o:p></o:p></span></p>
</td>
</tr>
<tr style='mso-yfti-irow:3'>
<td nowrap valign=top style='padding:0cm 0cm 0cm 0cm'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana;font-weight:bold'>185:</span></font></b><font size=1
face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0cm 0cm 0cm 0cm'>
<p class=MsoNormal><font size=1 face=Verdana><span lang=EN-GB
style='font-size:7.5pt;font-family:Verdana;mso-ansi-language:EN-GB'>$lines[-1]{hang}
= defn(Hang->new($_));</span></font><span lang=EN-GB style='mso-ansi-language:
EN-GB'><o:p></o:p></span></p>
</td>
</tr>
<tr style='mso-yfti-irow:4'>
<td nowrap valign=top style='padding:0cm 0cm 0cm 0cm'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana;font-weight:bold'>186:</span></font></b><font size=1
face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0cm 0cm 0cm 0cm'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
</td>
</tr>
<tr style='mso-yfti-irow:5'>
<td nowrap valign=top style='padding:0cm 0cm 0cm 0cm'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana;font-weight:bold'>187:</span></font></b><font size=1
face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0cm 0cm 0cm 0cm'>
<p class=MsoNormal><span class=GramE><font size=1 color=red face=Verdana><span
style='font-size:7.5pt;font-family:Verdana;color:red'>s</span></font></span><font
size=1 color=red face=Verdana><span style='font-size:7.5pt;font-family:Verdana;
color:red'>/([ \t]*)(.*?)(\s*)$//</span></font><o:p></o:p></p>
</td>
</tr>
<tr style='mso-yfti-irow:6'>
<td nowrap valign=top style='padding:0cm 0cm 0cm 0cm'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana;font-weight:bold'>188:</span></font></b><font size=1
face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0cm 0cm 0cm 0cm'>
<p class=MsoNormal><font size=1 face=Verdana><span lang=EN-GB
style='font-size:7.5pt;font-family:Verdana;mso-ansi-language:EN-GB'>or die
"Internal Error ($@) on '$_'";</span></font><span lang=EN-GB
style='mso-ansi-language:EN-GB'><o:p></o:p></span></p>
</td>
</tr>
<tr style='mso-yfti-irow:7'>
<td nowrap valign=top style='padding:0cm 0cm 0cm 0cm'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana;font-weight:bold'>189:</span></font></b><font size=1
face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0cm 0cm 0cm 0cm'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>$lines[-1]{hangspace} = defn $1;</span></font><o:p></o:p></p>
</td>
</tr>
<tr style='mso-yfti-irow:8'>
<td nowrap valign=top style='padding:0cm 0cm 0cm 0cm'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana;font-weight:bold'>190:</span></font></b><font size=1
face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0cm 0cm 0cm 0cm'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>$lines[-1]{text} = defn $2;</span></font><o:p></o:p></p>
</td>
</tr>
<tr style='mso-yfti-irow:9'>
<td nowrap valign=top style='padding:0cm 0cm 0cm 0cm'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana;font-weight:bold'>191:</span></font></b><font size=1
face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0cm 0cm 0cm 0cm'>
<p class=MsoNormal><font size=1 face=Verdana><span lang=EN-GB
style='font-size:7.5pt;font-family:Verdana;mso-ansi-language:EN-GB'>$lines[-1]{empty}
= $lines[-1]{hang}->empty() && $2 !~ /\S/;</span></font><span
lang=EN-GB style='mso-ansi-language:EN-GB'><o:p></o:p></span></p>
</td>
</tr>
<tr style='mso-yfti-irow:10;mso-yfti-lastrow:yes'>
<td nowrap valign=top style='padding:0cm 0cm 0cm 0cm'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana;font-weight:bold'>...</span></font></b><font size=1
face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0cm 0cm 0cm 0cm'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
</td>
</tr>
</table>
<p class=MsoNormal><span class=GramE><b><font size=1 face=Verdana><span
style='font-size:7.5pt;font-family:Verdana;font-weight:bold'>code</span></font></b></span><b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana;
font-weight:bold'> stack:</span></font></b><font size=1 face=Verdana><span
style='font-size:7.5pt;font-family:Verdana'> </span></font> <font size=1
face=Verdana><span style='font-size:7.5pt;font-family:Verdana'>/usr/lib/perl5/site_perl/5.8.0/Text/Quoted.pm:187<br>
/usr/lib/perl5/site_perl/5.8.0/Text/Quoted.pm:63<br>
/opt/rt3/share/html/Ticket/Elements/ShowTransaction:61<br>
/opt/rt3/share/html/Ticket/Elements/ShowHistory:62<br>
/opt/rt3/share/html/Ticket/Display.html:37<br>
/opt/rt3/share/html/autohandler:163<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Verdana><span lang=EN-GB style='font-size:
7.5pt;font-family:Verdana;mso-ansi-language:EN-GB'>It seams that it can not
recognise same particoular<span style='mso-spacerun:yes'> </span>characters
and translate them into other , for example è in<span
style='mso-spacerun:yes'> </span>Ã'<span style='mso-spacerun:yes'>
</span>character.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Verdana><span lang=EN-GB style='font-size:
7.5pt;font-family:Verdana;mso-ansi-language:EN-GB'>Is it a bug or a wrong
setting in RT_SiteConfig.pm or what else?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Verdana><span lang=EN-GB style='font-size:
7.5pt;font-family:Verdana;mso-ansi-language:EN-GB'>Where can I find a it .po
file ?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Verdana><span lang=EN-GB style='font-size:
7.5pt;font-family:Verdana;mso-ansi-language:EN-GB'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Verdana><span lang=EN-GB style='font-size:
7.5pt;font-family:Verdana;mso-ansi-language:EN-GB'>My settings are:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Verdana><span lang=FR style='font-size:
7.5pt;font-family:Verdana;mso-ansi-language:FR'>RT3.0.3, mysql ver. <font
color=navy><span style='color:navy'>4</span></font>, postfix, procmail, perl
5.8.0<font color=navy><span style='color:navy'>, RedHat9</span></font><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Verdana><span lang=FR style='font-size:
7.5pt;font-family:Verdana;mso-ansi-language:FR'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Verdana><span lang=EN-GB style='font-size:
7.5pt;font-family:Verdana;mso-ansi-language:EN-GB'>Thank you.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Verdana><span lang=EN-GB style='font-size:
7.5pt;font-family:Verdana;mso-ansi-language:EN-GB'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>Francesca Del Corso<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>INFN Sesto Fiorentino<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>Italy</span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></p>
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