<html>
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">
<meta name=Generator content="Microsoft Word 10 (filtered)">
<style>
<!--
/* Font Definitions */
@font-face
{font-family:"Britannic Bold";
panose-1:0 0 0 0 0 0 0 0 0 0;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
p
{margin-right:0cm;
margin-left:0cm;
font-size:12.0pt;
font-family:"Times New Roman";}
pre
{margin:0cm;
margin-bottom:.0001pt;
font-size:10.0pt;
font-family:"Courier New";}
span.EmailStyle17
{font-family:Arial;
color:windowtext;}
@page Section1
{size:612.0pt 792.0pt;
margin:72.0pt 90.0pt 72.0pt 90.0pt;}
div.Section1
{page:Section1;}
-->
</style>
</head>
<body lang=EN-CA link=blue vlink=purple>
<div class=Section1><pre><font size=2 face="Courier New"><span
style='font-size:10.0pt'>Hi All</span></font></pre><pre><font size=2
face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>Somebody could tell me what is the purpose of the download option in the ticket history? </span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>Download: Where? How?</span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'> </span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>Thanks for your help</span></font></pre>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>Réjean Chartier</span></font></b></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Directeur Centre d’expertise et de
support SAP</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Director SAP Consulting and </span></font><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>Support</span></font><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'> </span></font><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>Center</span></font></p>
<p class=MsoNormal><strong><b><font size=4 color=navy face="Britannic Bold"><span
style='font-size:13.5pt;font-family:"Britannic Bold";color:navy'>Via
Consultants Inc.</span></font></b></strong></p>
<p class=MsoNormal><strong><b><font size=2 face=Arial><span lang=FR
style='font-size:10.0pt;font-family:Arial'>SAP Professionals Across Canada</span></font></b></strong></p>
<p class=MsoNormal><strong><b><font size=1 face=Arial><span lang=FR
style='font-size:7.5pt;font-family:Arial'>261 rue Saint-Jacques, 5eme Etage</span></font></b></strong></p>
<p class=MsoNormal><strong><b><font size=1 face=Arial><span lang=FR
style='font-size:7.5pt;font-family:Arial'>Montreal, Que, H2Y 1M6</span></font></b></strong></p>
<p class=MsoNormal><strong><b><font size=1 face=Arial><span style='font-size:
7.5pt;font-family:Arial'>Tel: 1-514-494-3262</span></font></b></strong></p>
<p class=MsoNormal><strong><b><font size=1 face=Arial><span style='font-size:
7.5pt;font-family:Arial'>Cel: 1-514-605-6200</span></font></b></strong></p>
<p class=MsoNormal><strong><b><font size=1 face=Arial><span style='font-size:
7.5pt;font-family:Arial'>Fax: 1-514-494-2665</span></font></b></strong></p>
<p class=MsoNormal><strong><b><font size=1 face=Arial><span style='font-size:
7.5pt;font-family:Arial'>Free: 1-888-VIA-3227</span></font></b></strong></p>
<p style='margin:0cm;margin-bottom:.0001pt'><u><font size=1 face=Arial><span
style='font-size:7.5pt;font-family:Arial'><a
href="mailto:rchartier@viaconsultants.com"><font face="Times New Roman"><span
style='font-family:"Times New Roman"'>rchartier@viaconsultants.com</span></font></a></span></font></u></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=FR-CA
style='font-size:12.0pt'> </span></font></p>
</div>
</body>
</html>