<html>
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">
<meta name=Generator content="Microsoft Word 10 (filtered)">
<style>
<!--
/* Font Definitions */
@font-face
{font-family:"MS Mincho";
panose-1:2 2 6 9 4 2 5 8 3 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:"\@MS Mincho";
panose-1:2 2 6 9 4 2 5 8 3 4;}
@font-face
{font-family:"Britannic Bold";}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
p
{margin-right:0in;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman";}
pre
{margin:0in;
margin-bottom:.0001pt;
font-size:10.0pt;
font-family:"Courier New";}
span.emailstyle17
{font-family:Arial;
color:windowtext;}
span.emailstyle21
{font-family:Arial;
color:navy;}
span.EmailStyle22
{font-family:Arial;
color:navy;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
{page:Section1;}
-->
</style>
</head>
<body lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>When time is entered for either a reply or
a comment, the time is cumulated with the current total time. This works
in my system also (3.0.5).</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Real</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>-----Original Message-----<br>
<b><span style='font-weight:bold'>From:</span></b> rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com] <b><span style='font-weight:bold'>On
Behalf Of </span></b></span></font><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>Rejean Chartier</span></font><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'><br>
<b><span style='font-weight:bold'>Sent:</span></b> </span></font><font size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>Friday, October
03, 2003</span></font><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'> </span></font><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>11:18 AM</span></font><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'><br>
<b><span style='font-weight:bold'>To:</span></b> </span></font><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>rt-users@lists.fsck.com</span></font><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'><br>
<b><span style='font-weight:bold'>Subject:</span></b> [rt-users] Worked time
cumulated</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
<pre style='margin-left:.5in'><font size=2 face="Courier New"><span lang=EN-CA
style='font-size:10.0pt'>Hi All</span></font></pre><pre style='margin-left:
.5in'><font size=2 face="Courier New"><span lang=EN-CA style='font-size:10.0pt'> </span></font></pre><pre
style='margin-left:.5in'><font size=2 face="Courier New"><span lang=EN-CA
style='font-size:10.0pt'>When we update the worked time, we always need to override the </span></font></pre><pre
style='margin-left:.5in'><font size=2 face="Courier New"><span lang=EN-CA
style='font-size:10.0pt'>Time in the field.</span></font></pre><pre
style='margin-left:.5in'><font size=2 face="Courier New"><span lang=EN-CA
style='font-size:10.0pt'> </span></font></pre><pre style='margin-left:
.5in'><font size=2 face="Courier New"><span lang=EN-CA style='font-size:10.0pt'>I did not see a place where the RT system cumulated the worked time. </span></font></pre><pre
style='margin-left:.5in'><font size=2 face="Courier New"><span lang=EN-CA
style='font-size:10.0pt'> </span></font></pre><pre style='margin-left:
.5in'><font size=2 face="Courier New"><span lang=EN-CA style='font-size:10.0pt'>In RT history we have the worked time transaction. Do we have the worked time cumulated?</span></font></pre><pre
style='margin-left:.5in'><font size=2 face="Courier New"><span lang=EN-CA
style='font-size:10.0pt'> </span></font></pre><pre style='margin-left:
.5in'><font size=2 face="Courier New"><span lang=EN-CA style='font-size:10.0pt'>This situation is due to multi technicians worked on the same ticket.</span></font></pre><pre
style='margin-left:.5in'><font size=2 face="Courier New"><span lang=EN-CA
style='font-size:10.0pt'> </span></font></pre><pre style='margin-left:
.5in'><font size=2 face="Courier New"><span lang=EN-CA style='font-size:10.0pt'> </span></font></pre><pre
style='margin-left:.5in'><font size=2 face="Courier New"><span lang=EN-CA
style='font-size:10.0pt'>Thanks, for your help</span></font></pre>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
lang=EN-CA style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
lang=EN-CA style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><b><font size=2 face=Arial><span
lang=FR-CA style='font-size:10.0pt;font-family:Arial;font-weight:bold'>Réjean
Chartier</span></font></b></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=navy face=Arial><span
lang=FR-CA style='font-size:10.0pt;font-family:Arial;color:navy'>Directeur
Centre d’expertise et de support SAP</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=navy face=Arial><span
lang=EN-CA style='font-size:10.0pt;font-family:Arial;color:navy'>Director SAP
Consulting and </span></font><font size=2 color=navy face=Arial><span
lang=EN-CA style='font-size:10.0pt;font-family:Arial;color:navy'>Support</span></font><font
size=2 color=navy face=Arial><span lang=EN-CA style='font-size:10.0pt;
font-family:Arial;color:navy'> </span></font><font size=2 color=navy
face=Arial><span lang=EN-CA style='font-size:10.0pt;font-family:Arial;
color:navy'>Center</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><strong><b><font size=4 color=navy
face="Britannic Bold"><span lang=FR style='font-size:13.5pt;font-family:"Britannic Bold";
color:navy'>Via Consultants Inc.</span></font></b></strong></p>
<p class=MsoNormal style='margin-left:.5in'><strong><b><font size=2 face=Arial><span
lang=FR style='font-size:10.0pt;font-family:Arial'>SAP Professionals Across
Canada</span></font></b></strong></p>
<p class=MsoNormal style='margin-left:.5in'><strong><b><font size=1 face=Arial><span
lang=FR style='font-size:7.5pt;font-family:Arial'>261 rue Saint-Jacques, 5eme
Etage</span></font></b></strong></p>
<p class=MsoNormal style='margin-left:.5in'><strong><b><font size=1 face=Arial><span
lang=FR style='font-size:7.5pt;font-family:Arial'>Montreal, Que, H2Y 1M6</span></font></b></strong></p>
<p class=MsoNormal style='margin-left:.5in'><strong><b><font size=1 face=Arial><span
lang=EN-CA style='font-size:7.5pt;font-family:Arial'>Tel:
1-514-494-3262</span></font></b></strong></p>
<p class=MsoNormal style='margin-left:.5in'><strong><b><font size=1 face=Arial><span
lang=EN-CA style='font-size:7.5pt;font-family:Arial'>Cel:
1-514-605-6200</span></font></b></strong></p>
<p class=MsoNormal style='margin-left:.5in'><strong><b><font size=1 face=Arial><span
lang=EN-CA style='font-size:7.5pt;font-family:Arial'>Fax:
1-514-494-2665</span></font></b></strong></p>
<p class=MsoNormal style='margin-left:.5in'><strong><b><font size=1 face=Arial><span
lang=EN-CA style='font-size:7.5pt;font-family:Arial'>Free: 1-888-VIA-3227</span></font></b></strong></p>
<p style='margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:
.0001pt'><u><font size=1 face=Arial><span lang=EN-CA style='font-size:7.5pt;
font-family:Arial'><a href="mailto:rchartier@viaconsultants.com"><font
face="Times New Roman"><span style='font-family:"Times New Roman"'>rchartier@viaconsultants.com</span></font></a></span></font></u></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
lang=FR-CA style='font-size:12.0pt'> </span></font></p>
</div>
</body>
</html>