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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>We have a selection of customers. We want to make sure that
each customer has access only to their tickets. When we set the customer up as
non-privileged we get an error concerning no queue associated with the
customer. </span></font></p>

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font-family:Arial'> </span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>You want them to use the self-service page, and keep them as
a non-privileged user, with the ability to edit the ticket and add information.
If that is not possible created them as a privileged user that does not have
access to the configuration and approval tabs on the right. </span></font></p>

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font-family:Arial'> </span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>What would be your suggestion to achieve this situation?</span></font></p>

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font-family:Arial'> </span></font></p>

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font-family:Arial'> </span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>--</span></font></p>

<p class=MsoNormal><font size=1 color=navy face=Arial><span style='font-size:
 7.5pt;font-family:Arial;color:navy'>Kirk </span></font><font size=1
   color=navy face=Arial><span style='font-size:7.5pt;font-family:Arial;
   color:navy'>Moore</span></font></p>

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12.0pt'> </span></font></p>

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