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<DIV><FONT face=Arial size=1><SPAN style="FONT-SIZE: 9pt"><SPAN
class=047351218-09102003>Two questions.</SPAN></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=1><SPAN style="FONT-SIZE: 9pt"><SPAN
class=047351218-09102003></SPAN></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=1><SPAN style="FONT-SIZE: 9pt"><SPAN
class=047351218-09102003>1) Is there a way to supress a transaction record
from being created? I have a scrip that sets a custom field everytime we
correspond with a user (the 'ball in court' thing referenced before), which
allows me to build a custom queue 'home page' that checks this custom field to
determine how to display tickets. The one annoying thing is that a transaction
record is generated every time I do this. Meaning that over the course of just a
couple of months I will have ~15,000 transaction records generated just for
this. It's also a problem because we get a 'custom field changed to xxx' when
viewing the full ticket history, everytime that correspondence is added. It
would be kind of nice to say 'I'm going to change this field, but I don't want
any record of it kept around.. ' in the scrip. Can I do that
somehow?</SPAN></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=1><SPAN style="FONT-SIZE: 9pt"><SPAN
class=047351218-09102003></SPAN></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=1><SPAN style="FONT-SIZE: 9pt"><SPAN
class=047351218-09102003>2) I would like to add an extra tab to the tab list. Is
there a prescribed 'good' way to do this? </SPAN></SPAN></FONT></DIV><FONT
face=Arial size=1><SPAN style="FONT-SIZE: 9pt"><SPAN class=047351218-09102003>
<DIV><BR>Thanks,</DIV>
<DIV></SPAN></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=1><SPAN style="FONT-SIZE: 9pt"><SPAN
class=047351218-09102003>Nick</SPAN></SPAN></FONT></DIV></BODY><!--[object_id=#cesinc.com#]--><P align=center><FONT face=Tahoma size=2><FONT color=#0000ff></FONT></FONT> </P></HTML>