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<TITLE>RE: [rt-users] How to change the Email From Field??</TITLE>
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Found it, it RT_Config.pm (copy to RT_SiteConfig.pm and alter):<BR>
<BR>
# $CorrespondAddress and $CommentAddress are the default addresses<BR>
# that will be listed in From: and Reply-To: headers of correspondence<BR>
# and comment mail tracked by RT, unless overridden by a queue-specific<BR>
# address.<BR>
<BR>
Set($CorrespondAddress , 'RT_CorrespondAddressNotSet');<BR>
<BR>
Set($CommentAddress , 'RT_CommentAddressNotSet');<BR>
<BR>
<BR>
j-<BR>
<BR>
On Tue, 2003-10-14 at 11:57, Nick Pleis wrote:
<BLOCKQUOTE TYPE=CITE>
<FONT COLOR="#737373" SIZE="2"><I>Theres a setting in the Site_Config.pm that toggles between this format and just using the Queue's associated e-mail address. Don't remember what it is exactly, but setting this properly will cause it to just become nobody@tickets.xxx.com as opposed to all the "via RT" look.</FONT><BR>
<FONT COLOR="#737373"></FONT><BR>
<FONT COLOR="#737373" SIZE="2">Nick</FONT><BR>
<FONT COLOR="#737373"></FONT><BR>
<FONT COLOR="#737373" SIZE="2">-----Original Message-----<BR>
From: Stevo [</FONT><A HREF="mailto:checkpoint@ozbergs.com"><FONT SIZE="2"><U>mailto:checkpoint@ozbergs.com</U></FONT></A><FONT COLOR="#737373" SIZE="2">] <BR>
Sent: Tuesday, October 14, 2003 1:52 PM<BR>
To: rt-users@lists.fsck.com<BR>
Subject: Re: [rt-users] How to change the Email From Field??</FONT><BR>
<FONT COLOR="#737373"><BR>
</FONT><BR>
<FONT COLOR="#737373" SIZE="2">Does anyone know how to do this?? There must be an easy way to set the From header in the email messages.</FONT><BR>
<FONT COLOR="#737373"></FONT><BR>
<FONT COLOR="#737373" SIZE="2">--Steve</FONT><BR>
<FONT COLOR="#737373"></FONT><BR>
<FONT COLOR="#737373" SIZE="2">----- Original Message -----<BR>
From: "Stevo" <checkpoint@ozbergs.com><BR>
To: <rt-users@lists.fsck.com><BR>
Sent: Monday, October 13, 2003 4:04 PM<BR>
Subject: [rt-users] How to change the Email From Field??</FONT><BR>
<FONT COLOR="#737373"><BR>
</FONT><BR>
<FONT COLOR="#737373" SIZE="2">> All,<BR>
><BR>
> I'm running RT3 and want to know how to change the From address on <BR>
> emails send from within RT.<BR>
><BR>
> Currently the email header looks like this:<BR>
><BR>
> From: Nobody [</FONT><A HREF="mailto:nobody@tickets.xxx.com"><FONT SIZE="2"><U>mailto:nobody@tickets.xxx.com</U></FONT></A><FONT COLOR="#737373" SIZE="2">] On Behalf Of Stevo Devo <BR>
> via<BR>
RT<BR>
><BR>
> Where do I make this change?? I can't find it anywhere!!!<BR>
><BR>
> Thanks<BR>
><BR>
> Stevo<BR>
><BR>
><BR>
><BR>
><BR>
> _______________________________________________<BR>
> rt-users mailing list<BR>
> rt-users@lists.fsck.com <BR>
> </FONT><A HREF="http://lists.fsck.com/mailman/listinfo/rt-users"><FONT SIZE="2"><U>http://lists.fsck.com/mailman/listinfo/rt-users</U></FONT></A><BR>
<FONT COLOR="#737373" SIZE="2">><BR>
> Have you read the FAQ? The RT FAQ Manager lives at <BR>
> </FONT><A HREF="http://fsck.com/rtfm"><FONT SIZE="2"><U>http://fsck.com/rtfm</U></FONT></A><BR>
<FONT COLOR="#737373" SIZE="2">></FONT><BR>
<FONT COLOR="#737373"><BR>
</FONT><BR>
<FONT COLOR="#737373" SIZE="2">_______________________________________________<BR>
rt-users mailing list<BR>
rt-users@lists.fsck.com </FONT><A HREF="http://lists.fsck.com/mailman/listinfo/rt-users"><FONT SIZE="2"><U>http://lists.fsck.com/mailman/listinfo/rt-users</U></FONT></A><BR>
<FONT COLOR="#737373"></FONT><BR>
<FONT COLOR="#737373" SIZE="2">Have you read the FAQ? The RT FAQ Manager lives at </FONT><A HREF="http://fsck.com/rtfm"><FONT SIZE="2"><U>http://fsck.com/rtfm</U></FONT></A><BR>
<FONT COLOR="#737373"><BR>
</I></FONT>
</BLOCKQUOTE>
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<FONT SIZE="3"><TT><BR>
>><B> Joseph M Bironas</B><BR>
>><I> Sr. Unix Sys Admin/Sr. Network Admin</I><BR>
>><B><I> Niteo Partners - An NEC Company</I></B><BR>
>></FONT><FONT SIZE="2"> 101 Spear St #205 SF CA 94105</FONT><BR>
<FONT SIZE="3">>></FONT><FONT SIZE="2"> ph.415.373.3343</TT></FONT>
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