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<DIV><SPAN class=047151019-14102003><FONT face=Arial color=#0000ff size=2>Those
ust set the default e-mails I think... They are used when the queue doesn't
specify one directly.</FONT></SPAN></DIV>
<DIV><SPAN class=047151019-14102003><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=047151019-14102003><FONT face=Arial color=#0000ff size=2>The
actual setting I was thinking of is:</FONT></SPAN></DIV>
<DIV><SPAN class=047151019-14102003><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=047151019-14102003><FONT face=Arial color=#0000ff size=2># By
Default, RT sets the outgoing mail's "From:" header to </FONT></SPAN></DIV>
<DIV><SPAN class=047151019-14102003><FONT face=Arial color=#0000ff size=2>#
"SenderName via RT". Setting this option to 0 disables it.</FONT></SPAN></DIV>
<DIV><SPAN class=047151019-14102003><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=047151019-14102003><FONT face=Arial color=#0000ff
size=2>Set($UseFriendlyFromLine, 0);</FONT></SPAN></DIV>
<DIV><SPAN class=047151019-14102003><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=047151019-14102003><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=047151019-14102003><FONT face=Arial color=#0000ff size=2>Thus,
setting this to 0 gets rid of the "SenderName via RT"</FONT></SPAN></DIV>
<DIV><SPAN class=047151019-14102003><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=047151019-14102003><FONT face=Arial color=#0000ff size=2>Same
drill, copy it to RT_SIteConfig.pm and make the change.</FONT></SPAN></DIV>
<DIV><SPAN class=047151019-14102003><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=047151019-14102003><FONT face=Arial color=#0000ff
size=2>Nick</FONT></SPAN></DIV>
<BLOCKQUOTE style="MARGIN-RIGHT: 0px">
<DIV></DIV>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT
face=Tahoma size=2>-----Original Message-----<BR><B>From:</B> Joseph M Bironas
[mailto:joseph@josebiro.com] <BR><B>Sent:</B> Tuesday, October 14, 2003 2:04
PM<BR><B>To:</B> rt-users@lists.fsck.com<BR><B>Subject:</B> RE: [rt-users] How
to change the Email From Field??<BR><BR></FONT></DIV>Found it, it RT_Config.pm
(copy to RT_SiteConfig.pm and alter):<BR><BR># $CorrespondAddress and
$CommentAddress are the default addresses<BR># that will be listed in From:
and Reply-To: headers of correspondence<BR># and comment mail tracked by RT,
unless overridden by a queue-specific<BR>#
address.<BR><BR>Set($CorrespondAddress ,
'RT_CorrespondAddressNotSet');<BR><BR>Set($CommentAddress ,
'RT_CommentAddressNotSet');<BR><BR><BR>j-<BR><BR>On Tue, 2003-10-14 at 11:57,
Nick Pleis wrote:
<BLOCKQUOTE TYPE="CITE"><FONT color=#737373 size=2><I>Theres a setting in
the Site_Config.pm that toggles between this format and just using the
Queue's associated e-mail address. Don't remember what it is exactly, but
setting this properly will cause it to just become nobody@tickets.xxx.com as
opposed to all the "via RT" look.</FONT><BR><FONT
color=#737373></FONT><BR><FONT color=#737373 size=2>Nick</FONT><BR><FONT
color=#737373></FONT><BR><FONT color=#737373 size=2>-----Original
Message-----<BR>From: Stevo [</FONT><A
href="mailto:checkpoint@ozbergs.com"><FONT
size=2><U>mailto:checkpoint@ozbergs.com</U></FONT></A><FONT color=#737373
size=2>] <BR>Sent: Tuesday, October 14, 2003 1:52 PM<BR>To:
rt-users@lists.fsck.com<BR>Subject: Re: [rt-users] How to change the Email
From Field??</FONT><BR><FONT color=#737373><BR></FONT><BR><FONT
color=#737373 size=2>Does anyone know how to do this?? There must be
an easy way to set the From header in the email messages.</FONT><BR><FONT
color=#737373></FONT><BR><FONT color=#737373 size=2>--Steve</FONT><BR><FONT
color=#737373></FONT><BR><FONT color=#737373 size=2>----- Original Message
-----<BR>From: "Stevo" <checkpoint@ozbergs.com><BR>To:
<rt-users@lists.fsck.com><BR>Sent: Monday, October 13, 2003 4:04
PM<BR>Subject: [rt-users] How to change the Email From
Field??</FONT><BR><FONT color=#737373><BR></FONT><BR><FONT color=#737373
size=2>> All,<BR>><BR>> I'm running RT3 and want to know how to
change the From address on <BR>> emails send from within
RT.<BR>><BR>> Currently the email header looks like
this:<BR>><BR>> From: Nobody [</FONT><A
href="mailto:nobody@tickets.xxx.com"><FONT
size=2><U>mailto:nobody@tickets.xxx.com</U></FONT></A><FONT color=#737373
size=2>] On Behalf Of Stevo Devo <BR>> via<BR>RT<BR>><BR>> Where do
I make this change?? I can't find it anywhere!!!<BR>><BR>>
Thanks<BR>><BR>> Stevo<BR>><BR>><BR>><BR>><BR>>
_______________________________________________<BR>> rt-users mailing
list<BR>> rt-users@lists.fsck.com <BR>> </FONT><A
href="http://lists.fsck.com/mailman/listinfo/rt-users"><FONT
size=2><U>http://lists.fsck.com/mailman/listinfo/rt-users</U></FONT></A><BR><FONT
color=#737373 size=2>><BR>> Have you read the FAQ? The RT FAQ Manager
lives at <BR>> </FONT><A href="http://fsck.com/rtfm"><FONT
size=2><U>http://fsck.com/rtfm</U></FONT></A><BR><FONT color=#737373
size=2>></FONT><BR><FONT color=#737373><BR></FONT><BR><FONT color=#737373
size=2>_______________________________________________<BR>rt-users mailing
list<BR>rt-users@lists.fsck.com </FONT><A
href="http://lists.fsck.com/mailman/listinfo/rt-users"><FONT
size=2><U>http://lists.fsck.com/mailman/listinfo/rt-users</U></FONT></A><BR><FONT
color=#737373></FONT><BR><FONT color=#737373 size=2>Have you read the FAQ?
The RT FAQ Manager lives at </FONT><A href="http://fsck.com/rtfm"><FONT
size=2><U>http://fsck.com/rtfm</U></FONT></A><BR><FONT
color=#737373><BR></I></FONT></BLOCKQUOTE>
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<BR><FONT size=3><TT><BR>>><B> Joseph M Bironas</B><BR>>><I>
Sr. Unix Sys Admin/Sr. Network Admin</I><BR>>><B><I> Niteo
Partners - An NEC Company</I></B><BR>>></FONT><FONT size=2> 101
Spear St #205 SF CA 94105</FONT><BR><FONT size=3>>></FONT><FONT
size=2> ph.415.373.3343</TT></FONT>
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