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Please forgive my stupidity. It's also directly mentioned on Page 17 of the draft manual (PDF form). Yet another reminder to RTFM.<BR>
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j-<BR>
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On Wed, 2003-10-15 at 09:25, Jesse Vincent wrote:
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On Wed, Oct 15, 2003 at 09:22:25AM -0700, Joseph M Bironas wrote:
> Okay now I feel like a total dumb a$$. Where is it? What am I missing?
It's a default Scrip Action. Create a scrip. Look at the "Action"
pulldown menu.
Jesse
> j-
>
> On Wed, 2003-10-15 at 09:17, Jesse Vincent wrote:
>
> >
> > On Wed, Oct 15, 2003 at 09:14:15AM -0700, Joseph M Bironas wrote:
> > > Is there such a thing (or method of creating) as an RT3 analog to the
> > > RT2 scrip "OpenTicket"? What I'd like to do is automatically open a
> > > ticket when a tech takes it.
> >
> > Yes. And it's shipped in the base product, even.
> >
> >
> > > Regards,
> > > Joseph
>
>
> ________________________________________________________________________
>
> >> Joseph M Bironas
> >> Sr. Unix Sys Admin/Sr. Network Admin
> >> Niteo Partners - An NEC Company
> >> 101 Spear St #205 SF CA 94105
> >> ph.415.373.3343</I></FONT></PRE>
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<FONT SIZE="3"><TT><BR>
>><B> Joseph M Bironas</B><BR>
>><I> Sr. Unix Sys Admin/Sr. Network Admin</I><BR>
>><B><I> Niteo Partners - An NEC Company</I></B><BR>
>></FONT><FONT SIZE="2"> 101 Spear St #205 SF CA 94105</FONT><BR>
<FONT SIZE="3">>></FONT><FONT SIZE="2"> ph.415.373.3343</TT></FONT>
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