<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD><TITLE>RE: [rt-users] How to change the Email From Field??</TITLE>
<META http-equiv=Content-Type content="text/html; CHARSET=UTF-8">
<META content="MSHTML 6.00.2800.1264" name=GENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=#ffffff>
<DIV><FONT face=Arial size=2>Hey Guys,</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thanks for the ideas, and I did change the
Set($UseFriendlyFromLine, 0) to get rid of the send via RT which is perfect,
however I checked the CorrespondAddress and CommentAddress and they were
both set to the correct email addresses. Emails are still being sent from
<A href="mailto:nobody@tickets.xxx.com">nobody@tickets.xxx.com</A> when I reply
or comment on a ticket!</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I also checked the queue setting and hard set the
CorrespondAddress and CommentAddress setting from the WebUI and still the from
address is <A
href="mailto:nobody@tickets.xxx.com">nobody@tickets.xxx.com</A>.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Is there anything else I can check??</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Stevo</FONT></DIV>
<DIV> </DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=joseph@josebiro.com href="mailto:joseph@josebiro.com">Joseph M
Bironas</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=rt-users@lists.fsck.com
href="mailto:rt-users@lists.fsck.com">rt-users@lists.fsck.com</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, October 14, 2003 12:03
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: [rt-users] How to change the
Email From Field??</DIV>
<DIV><BR></DIV>Found it, it RT_Config.pm (copy to RT_SiteConfig.pm and
alter):<BR><BR># $CorrespondAddress and $CommentAddress are the default
addresses<BR># that will be listed in From: and Reply-To: headers of
correspondence<BR># and comment mail tracked by RT, unless overridden by a
queue-specific<BR># address.<BR><BR>Set($CorrespondAddress ,
'RT_CorrespondAddressNotSet');<BR><BR>Set($CommentAddress ,
'RT_CommentAddressNotSet');<BR><BR><BR>j-<BR><BR>On Tue, 2003-10-14 at 11:57,
Nick Pleis wrote:
<BLOCKQUOTE TYPE="CITE"><FONT color=#737373 size=2><I>Theres a setting in
the Site_Config.pm that toggles between this format and just using the
Queue's associated e-mail address. Don't remember what it is exactly, but
setting this properly will cause it to just become nobody@tickets.xxx.com as
opposed to all the "via RT" look.</FONT><BR><FONT
color=#737373></FONT><BR><FONT color=#737373 size=2>Nick</FONT><BR><FONT
color=#737373></FONT><BR><FONT color=#737373 size=2>-----Original
Message-----<BR>From: Stevo [</FONT><A
href="mailto:checkpoint@ozbergs.com"><FONT
size=2><U>mailto:checkpoint@ozbergs.com</U></FONT></A><FONT color=#737373
size=2>] <BR>Sent: Tuesday, October 14, 2003 1:52 PM<BR>To:
rt-users@lists.fsck.com<BR>Subject: Re: [rt-users] How to change the Email
From Field??</FONT><BR><FONT color=#737373><BR></FONT><BR><FONT
color=#737373 size=2>Does anyone know how to do this?? There must be
an easy way to set the From header in the email messages.</FONT><BR><FONT
color=#737373></FONT><BR><FONT color=#737373 size=2>--Steve</FONT><BR><FONT
color=#737373></FONT><BR><FONT color=#737373 size=2>----- Original Message
-----<BR>From: "Stevo" <checkpoint@ozbergs.com><BR>To:
<rt-users@lists.fsck.com><BR>Sent: Monday, October 13, 2003 4:04
PM<BR>Subject: [rt-users] How to change the Email From
Field??</FONT><BR><FONT color=#737373><BR></FONT><BR><FONT color=#737373
size=2>> All,<BR>><BR>> I'm running RT3 and want to know how to
change the From address on <BR>> emails send from within
RT.<BR>><BR>> Currently the email header looks like
this:<BR>><BR>> From: Nobody [</FONT><A
href="mailto:nobody@tickets.xxx.com"><FONT
size=2><U>mailto:nobody@tickets.xxx.com</U></FONT></A><FONT color=#737373
size=2>] On Behalf Of Stevo Devo <BR>> via<BR>RT<BR>><BR>> Where do
I make this change?? I can't find it anywhere!!!<BR>><BR>>
Thanks<BR>><BR>> Stevo<BR>><BR>><BR>><BR>><BR>>
_______________________________________________<BR>> rt-users mailing
list<BR>> rt-users@lists.fsck.com <BR>> </FONT><A
href="http://lists.fsck.com/mailman/listinfo/rt-users"><FONT
size=2><U>http://lists.fsck.com/mailman/listinfo/rt-users</U></FONT></A><BR><FONT
color=#737373 size=2>><BR>> Have you read the FAQ? The RT FAQ Manager
lives at <BR>> </FONT><A href="http://fsck.com/rtfm"><FONT
size=2><U>http://fsck.com/rtfm</U></FONT></A><BR><FONT color=#737373
size=2>></FONT><BR><FONT color=#737373><BR></FONT><BR><FONT color=#737373
size=2>_______________________________________________<BR>rt-users mailing
list<BR>rt-users@lists.fsck.com </FONT><A
href="http://lists.fsck.com/mailman/listinfo/rt-users"><FONT
size=2><U>http://lists.fsck.com/mailman/listinfo/rt-users</U></FONT></A><BR><FONT
color=#737373></FONT><BR><FONT color=#737373 size=2>Have you read the FAQ?
The RT FAQ Manager lives at </FONT><A href="http://fsck.com/rtfm"><FONT
size=2><U>http://fsck.com/rtfm</U></FONT></A><BR><FONT
color=#737373><BR></I></FONT></BLOCKQUOTE>
<TABLE cellSpacing=0 cellPadding=0 width="100%">
<TBODY>
<TR>
<TD>
<HR>
<BR><FONT size=3><TT><BR>>><B> Joseph M Bironas</B><BR>>><I>
Sr. Unix Sys Admin/Sr. Network Admin</I><BR>>><B><I> Niteo
Partners - An NEC Company</I></B><BR>>></FONT><FONT size=2> 101
Spear St #205 SF CA 94105</FONT><BR><FONT size=3>>></FONT><FONT
size=2> ph.415.373.3343</TT></FONT>
</TD></TR></TBODY></TABLE></BLOCKQUOTE></BODY></HTML>