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<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>Hi all,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>when I receive a ticket
created via e-mail with an attachment bigger than 4k RT web interface shows it
fine but when I try to open it I can’t because it is corrupted. I try
with 1k, 2k , 4k attachment and all works fine.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>Inside RT_SiteConfig.pm file I
set :<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>Set($MaxAttachmentSize , 10000000);<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>Set($TruncateLongAttachments
, 1);<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>Set($DropLongAttachments ,
1);<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>and I restart apache web
server.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>I try every solution
suggested in the mailing list (included: upgrade to rt 3.0.6, mod_perl-1.99_07-20)
but I still have this problem. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>I use RedHat 9.0, RT 3.0.3, Apache/2.0.40,
perl 5.8.0, mysql<span style='mso-spacerun:yes'> </span>ver 11.18 Distrib
3.23.56, </span></font><font size=2 face="Courier New"><span lang=EN-GB
style='font-size:10.0pt;font-family:"Courier New";mso-ansi-language:EN-GB'>mod_perl-1.99_07-5</span></font><font
size=2 face=Arial><span lang=EN-GB style='font-size:10.0pt;font-family:Arial;
mso-ansi-language:EN-GB'>; I have the same problem under FreeBSD 5.1 using RT
3.0.4, perl 5.8.0 (I tried also with perl 5.6.1), mysql<span
style='mso-spacerun:yes'> </span>Ver 12.21 Distrib 4.0.14, mod_perl2-1.99r09.
<span style='mso-spacerun:yes'> </span><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>May be it’s a problem
with mysql parameters, how can I tuning my DBMS ? Can this problem impact over
performance? My searches are very slow and we have no more than 400 tickets ....
<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>Thanks!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'>Francesca <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=FR style='font-size:10.0pt;
font-family:Arial;mso-ansi-language:FR'>INFN Sez. Firenze<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial;mso-ansi-language:EN-GB'><a
href="http://www.fi.infn.it/"><span lang=FR style='mso-ansi-language:FR'>http://www.fi.infn.it</span></a></span></font><font
size=2 face=Arial><span lang=FR style='font-size:10.0pt;font-family:Arial;
mso-ansi-language:FR'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=FR style='font-size:10.0pt;
font-family:Arial;mso-ansi-language:FR'><o:p> </o:p></span></font></p>
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