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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I’ve been trying to setup RT for my company to replace
the windows based Liberum Help Desk we were using and I keep running into one
problem after another. I’ve solved most by reading the posts but
this one has me stumped. Whenever I send an email to RT it won’t
display the body in the History. There’s a Download(untitled) which
contains the body so I know its getting it. Also when you click on reply or
when RT generates and email from a template (like the Autoreply) the body is
again still missing and in its place is ‘This transaction appears to have
no content’. When a ticket is created within the web interface the
body is in the history and contained in the Download(Untitled), and when
replying it is contained in the reply. The only major difference between
my setup and the default is I’m using Fetchmail to deliever the email the
RT-Mailgate instead of sendmail. This is due to our companies firewall
and email server to just have a program fetch it over POP3 rather then
SMTP. I don’t think this is the problem because it is creating the
ticket with the proper subject and the body is there it just isn’t
displayed unless you click on Download(untitled) any ideas?</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Jarrod Flanders</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Computer Technician </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Burrelles Information Services</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
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