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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi all,</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> I’ve
just set up RT 3.0.6, and was trying out the mailgate functionality. I was
unable to create a ticket from sending a mail to <a href="mailto:rt@10.10.8.14">rt@10.10.8.14</a>
(box’s ip address). The logs from /var/log/maillog shows:</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Oct 21 </span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>16:46:54</span></font><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> sgmshelpdesk sendmail[803]:
h9L8hXB7000803: from=<paul.chan@u21global.com>, size=75, class=0, nrcpts=1,
msgid=<200310210846.h9L8hXB7000803@sgmshelpdesk.u21globalnet.com>,
proto=SMTP, daemon=Daemon0, relay=sgmlpchan.u21globalnet.com [10.10.8.143]</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Oct 21 </span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>16:46:55</span></font><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> sgmshelpdesk smrsh:
uid 8: attempt to use rt-mailgate --queue Helpdesk --action correspond --url
http://10.10.8.14/</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Oct 21 </span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>16:46:55</span></font><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> sgmshelpdesk sendmail[1107]:
h9L8hXB7000803: to="|/opt/rt3/bin/rt-mailgate --queue Helpdesk --action
correspond --url http://10.10.8.14/", ctladdr=<rt@sgmshelpdesk.u21globalnet.com>
(8/0), delay=</span></font><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>00:00:34</span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>, xdelay=</span></font><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>00:00:01</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>, mailer=prog,
pri=30441, dsn=5.0.0, stat=Service unavailable</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Oct 21 </span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>16:46:55</span></font><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> sgmshelpdesk sendmail[1107]:
h9L8hXB7000803: h9L8ktB7001107: DSN: Service unavailable</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Oct 21 </span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>16:46:55</span></font><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> sgmshelpdesk sendmail[1107]:
h9L8ktB7001107: to=<paul.chan@u21global.com>, delay=</span></font><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>00:00:00</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>, xdelay=</span></font><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>00:00:00</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>, mailer=esmtp,
pri=31465, relay=sgux1.u21global.com. [203.126.252.194], dsn=2.0.0, stat=Sent
(Ok: queued as 636EC17EFB3)</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>What is the problem, and can someone help me on this? </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Best Regards</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Paul </span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
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