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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I have rt3 up and running, but users are unable to reply to
emails. Outbound mail is working fine.</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Sendmail reports the emails having the following error:</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Oct 21 </span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>17:36:59</span></font><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> rt sendmail[3081]:
h9LLawow003080: to="|/opt/rt3/bin/rt-mailgate --queue general --action
correspond </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>--url http://rt.nubridges.com/", ctladdr=<rt@rt.nubridges.com>
(8/0), delay=</span></font><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>00:00:01</span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>, xdelay=</span></font><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>00:00:01</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>, mailer=prog,
</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>pri=31007, dsn=5.3.0, stat=unknown mailer error 255</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Software Versions:</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>RedHat 9.0</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>mysql Ver 11.18 Distrib 3.23.56</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Perl, v5.8.0</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Apache/2.0.40</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Some things I have tried to fix the issue:</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>verfiy the link from /etc/smrsh/rt-mailgate to
/opt/rt3/bin/rt-mailgate</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I am able to send a mail to </span></font><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>root@rt.nubridges.com</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>.</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I have verified that the version of MIME::Tools I am running
is 5.411</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I have used lsof to verfiy that rt-mailgate is being called
by sendmail, and it is.</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
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