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<DIV><FONT face=Arial size=2><SPAN
class=834421814-22102003>Hi,</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=834421814-22102003></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=834421814-22102003>I have been looking
through the available documentation for RT3 but have not been able to locate
information on what is expected or required to write a User Defined Action for a
Scrip.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=834421814-22102003></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=834421814-22102003>My situation is
this: We have a number of custom fields created (each with a selection of
values), and would like to be able to automatically assign a value to one
or more of these custom fields when a ticket is created (usually via email
submission) in one of our queues.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=834421814-22102003></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=834421814-22102003>For example, if a
ticket was submitted by email into the "Europe" queue, we would like a custom
field called "Region" to be set to "Europe".</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=834421814-22102003></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=834421814-22102003>Could anyone provide
the User Defined 'glue' that would be needed to accomplish
this?</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=834421814-22102003></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=834421814-22102003>With
thanks.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2></FONT><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=834421814-22102003>Jeff</SPAN></FONT></DIV></BODY></HTML>