<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">
<TITLE>Meddelande</TITLE>
<META content="MSHTML 6.00.2800.1264" name=GENERATOR></HEAD>
<BODY>
<DIV><SPAN class=355230314-26102003><FONT face=Arial
size=2>Hi.</FONT></SPAN></DIV>
<DIV><SPAN class=355230314-26102003><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=355230314-26102003><FONT face=Arial size=2>We have been using
rt2 for over a year and are now starting to </FONT></SPAN></DIV>
<DIV><SPAN class=355230314-26102003><FONT face=Arial size=2>try out
rt3.</FONT></SPAN></DIV>
<DIV><SPAN class=355230314-26102003><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=355230314-26102003><FONT face=Arial size=2>I have some
questions that I havn't found in the list.</FONT></SPAN></DIV>
<DIV><SPAN class=355230314-26102003><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=355230314-26102003><FONT face=Arial size=2>1. When someone
comment a ticket it opens, is that a new feature?</FONT></SPAN></DIV>
<DIV><SPAN class=355230314-26102003><FONT face=Arial size=2>
Is there someway to disable that feature?</FONT></SPAN></DIV>
<DIV><SPAN class=355230314-26102003><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=355230314-26102003><FONT face=Arial size=2>2. When a user takes
a ticket is there som way to auto open it. I tried </FONT></SPAN></DIV>
<DIV><SPAN class=355230314-26102003><FONT face=Arial size=2>
to make a script in the built in script manager, but no
cigarr.</FONT></SPAN></DIV>
<DIV><SPAN class=355230314-26102003><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=355230314-26102003><FONT face=Arial size=2>// Regards
Falk</FONT></SPAN></DIV>
<DIV><SPAN class=355230314-26102003><FONT face=Arial size=2>//
Nyköping</FONT></SPAN></DIV>
<DIV><SPAN class=355230314-26102003><FONT face=Arial size=2>//
Sweden</FONT></SPAN></DIV>
<DIV><SPAN class=355230314-26102003><FONT face=Arial
size=2> </FONT></SPAN></DIV></BODY></HTML>