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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Dear all,</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> I’ve
configured RT 3.0.6 with mailgate on redhat 8.0. While it does not have any
problems sending out mail via mailgate after a ticket is created from the web
page, I have problems creating a ticket by sending an e-mail. My aliases configuration
is as follow:</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>rt: "|/opt/rt3/bin/rt-mailgate --queue Helpdesk
--action correspond --url http://help.example.com/"</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>rt-comment: "|/opt/rt3/bin/rt-mailgate --queue Helpdesk
--action comment --url http://help.example.com/"</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>My maillog returned the following:</span></font></b></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Oct 27 </span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>12:40:55</span></font><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> helpdesk sendmail[1042]:
h9R4etZD001042: from=<paul.chan@example.com>, size=2496, class=0, nrcpts=1,
msgid=<6152F8818FD85A45842DCE15D9DA33452BA26E@sgmsexchg1.example.com>,
proto=ESMTP, daemon=Daemon0, relay=pc10.example.com [209.126.252.202] (may be
forged)</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Oct 27 </span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>12:40:55</span></font><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> helpdesk sendmail[1044]:
h9R4etZD001042: SYSERR(root): help.example.com. config error: mail loops back
to me (MX problem?)</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Oct 27 </span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>12:40:55</span></font><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> helpdesk sendmail[1045]:
h9R4etZD001045: pc18.example.com [209.126.252.210] (may be forged) did not
issue MAIL/EXPN/VRFY/ETRN during connection to Daemon0</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Oct 27 </span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>12:40:55</span></font><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> helpdesk sendmail[1044]:
h9R4etZD001042: to=<rt@help.example.com>, delay=</span></font><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>00:00:00</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>, xdelay=</span></font><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>00:00:00</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>, mailer=esmtp,
pri=30529, relay=help.example.com. [209.126.252.210], dsn=5.3.5, stat=Local
configuration error</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Oct 27 </span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>12:40:55</span></font><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> helpdesk sendmail[1044]:
h9R4etZD001042: h9R4etZD001044: DSN: Local configuration error</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Can anyone help me out? Would really appreciate it. </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Best Regards</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Paul </span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
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